Subject: Re: TID 17105508; Broker US; Men's and Women's 1st Round - US Open Tennis Championship 2018 - Night Session; 20 day(s), 9 hours away
From: Ashwinee Latchayya <[email-masked]>
To: "Caique Gusmao A. Canario" <[email-masked]>
Date: Thu, 9 Aug 2018 12:39:02 +0530 (IST)

Hi Caique, 

Can you request the buyer to create his Ticket master account with the email addres he used on Viagogo. 

Once this is done, he will have to transfer the tickets back to [email-masked]. 

When it is received by the seller, correct tickets will be sent to him. 

Thank you, 
Ashwinee 

From: "Caique Gusmao A. Canario" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 8 August, 2018 19:31:16 
Subject: TID 17105508; Broker US; Men's and Women's 1st Round - US Open Tennis Championship 2018 - Night Session; 20 day(s), 9 hours away 

Hi, 

The buyer is confused and asking for explanation, the last agent Ryan.Barello sent an email saying that the tix are no longer valid. 

"The tickets you received are no longer valid please send them back to [email-masked] so they could provide you with the valid seats." 

But there is no CIAN note on the case so I cannot know why he said this, could you please give a look into this? 

Regards, 
Caique