Subject: Re: TID 17306799; Fan Seller; Event name: J. Cole & Post Malone - Wireless Festival 2018 - Friday; Time to the event: 31 day(s), 2 hours ago
From: Ashwinee Latchayya <[email-masked]>
To: "Caique Gusmao A. Canario" <[email-masked]>
Date: Wed, 8 Aug 2018 11:08:07 +0530 (IST)

Well, according to our policies we can refund the buyer without proof of RAG.. 

From: "Caique Gusmao A. Canario" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 7 August, 2018 21:11:09 
Subject: Re: TID 17306799; Fan Seller; Event name: J. Cole & Post Malone - Wireless Festival 2018 - Friday; Time to the event: 31 day(s), 2 hours ago 

Hi Ash, 

I understand but until now the buyer did not provided any proof of RAG and this seller has others transactions successful completed for the same event. 

Regards, 
Caique 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Caique Gusmao A. Canario" <[email-masked]> 
Sent: Tuesday, 7 August, 2018 19:55:18 
Subject: Re: TID 17306799; Fan Seller; Event name: J. Cole & Post Malone - Wireless Festival 2018 - Friday; Time to the event: 31 day(s), 2 hours ago 

Hi Caique, 

Seller providing proof of purchase doesn't proove that they didn't send an empty envelope, hence we cannot reverse charge. 

From: "Caique Gusmao A. Canario" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 7 August, 2018 19:43:40 
Subject: Re: TID 17306799; Fan Seller; Event name: J. Cole & Post Malone - Wireless Festival 2018 - Friday; Time to the event: 31 day(s), 2 hours ago 

Hi, 

Do you have any update? 

Regards, 
Caique 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Caique Gusmao A. Canario" <[email-masked]> 
Sent: Monday, 6 August, 2018 19:59:59 
Subject: Re: TID 17306799; Fan Seller; Event name: J. Cole & Post Malone - Wireless Festival 2018 - Friday; Time to the event: 31 day(s), 2 hours ago 

Flagged 

From: "Caique Gusmao A. Canario" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 6 August, 2018 19:38:35 
Subject: TID 17306799; Fan Seller; Event name: J. Cole & Post Malone - Wireless Festival 2018 - Friday; Time to the event: 31 day(s), 2 hours ago 

Hi, 

The seller is complaining about the charge of GBP 40,00 applied due not fulfilment. Apparently the seller sent an empty envelope. 
Seller is assuring that he sent the tix and he provided the POP, but our agents did not accepted. Seller is saying that the POP refers to the pack of whole festival and he sold one of the days, he does not has the POP of Friday Tix because he purchased the pack and then sold separately. 

This seller has more 2 sales for this same Festival that he successful completed (ID 15487548 and ID 15488029) 

Ash, could you please give a look into this? 

Regards, 
Caique