Subject: Re: TID: 14846998 - Eric Clapton & Santana - Barclaycard British Summer Time 2018 - Sunday - When: 30 day(s), 1 hours ago - Buyer wants to sue
From: Ashwinee Latchayya <[email-masked]>
To: Ana Paula Dias De Oliveira Troiano <[email-masked]>
Date: Wed, 8 Aug 2018 11:00:30 +0530 (IST)

Hi Ana, 

He purchased golden circle which is a general admission tickets and general admission tickets are standing. 

please advise the buyer and wrap up. 

From: "Ana Paula Dias De Oliveira Troiano" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 7 August, 2018 18:55:08 
Subject: TID: 14846998 - Eric Clapton & Santana - Barclaycard British Summer Time 2018 - Sunday - When: 30 day(s), 1 hours ago - Buyer wants to sue 

Hello Ashwinee, 

This buyer is saying he purchased seated tickets but got standing tickets. Buyer claims an agent confirm by phone that tickets were seated but there is no register of this. 
He is threatening to sue viagogo and asking details of our legal department. Please advise. 

Kind Regards, 
Ana