Subject: Re: Complicated case
From: Ashwinee Latchayya <[email-masked]>
To: Valeria Julia <[email-masked]>
Date: Tue, 7 Aug 2018 13:04:52 +0530 (IST)

flagged 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 7 August, 2018 11:52:56 
Subject: Complicated case 

Ash, 

Please look into this. Buyer is FURIOUS and i'm deeply confused. 

As we discussed, same buyer, 3 orders, same address for the 3 of them, got only 1, the other 2 UPS said the address was wrong (?????) 
Here are the details: 

TID : 14870905 
Senegal vs Colombia, 39 day(s), 15 hours ago. 
1Z00V76E0493824140 from Poland to Colombia. 
Calle 127 d bis # 70 c 19, Bogota, 110831, CO 
Not delivered, wrong address. 

TID : 14870551 
Colombia vs Japan, 48 day(s), 18 hours ago 
1Z019F4A0494827441 from Netherland to Colombia. 
Calle 127 d bis # 70 c 19, Bogota, 110831, CO 
Not delivered, wrong address. 

TID : 14870737 
Poland vs Colombia, 43 day(s), 12 hours ago 
1Z1V730A0496318853 from Spain to Colombia. 
Calle 127 d bis # 70 c 19, Bogota, 110831, CO 
Delivered according to buyer, out for delivery according to TN. 

No refund has been made as he has "provided wrong address". Nobody looked into the matter deeply and kept replying the same to him. 

Thanks, 

Valeria.