Subject: Re: TID : 13344169 - Event Name : Ed Sheeran - Date : 06/07/2018 20:00 (Local) When: 12 day(s), 11 hours ago
From: Virat Joshi <[email-masked]>
To: Sinead Bartley <[email-masked]>
Cc: Ashwinee Latchayya <[email-masked]>, Kasende Kibambe Daniels <[email-masked]>
Date: Wed, 25 Jul 2018 14:54:58 +0000

Hi Sinead ,

So the seller on this order has emailed to inquire about the charges on the order. Seller was charged 39.65 euro per transaction for not full filling the order.

  1.  TID : 13259483- Seller charge on the order is for 39.65 . - The MSBD is 15.06.2018. This case was subbed by agent Matthias Botella on 21.07.2017 - There is no email or calls notification stating that seller has confirmed unable to full fill the sale. There is no other intimation that this order can not be full filled from seller side.  Was the agent notified from the seller side on this and this is not reflecting on the order.
  2.  TID:  13259467 - Same case as above - seller was subbed same buyer and MSBD is 15.06.2018. Order was subbed on 21.07.2017 - with reason code - seller did not full fill. Once again on this case there is no intimation via email or call the seller confirmed he wont full fill the sale.

Can you please review these cases and advise .

Thanks
________________________________
From: Kasende Kibambe Daniels <[email-masked]>
Sent: 24 July 2018 14:20:34
To: Virat Joshi
Cc: Ashwinee Latchayya
Subject: TID : 13344169 - Event Name : Ed Sheeran - Date : 06/07/2018 20:00 (Local) When: 12 day(s), 11 hours ago

Dear Virat,

This Seller has been charged 39.6580 Euro (Could not fulfil - Automated) on TID : 13259483 but i checked the History he was sub a year back by agent MATTHIAS.BOTELLA

Reason: Substitution Tool: alternative offer-email sent to customer:Seller did not fulfill - This does not make any sens as the ticket was not sent yet! the MSBD is 15/06/2018 21:59

Same for case for this transaction: 13259467 only strange situation is that this to cases are of the same buyer same seller.

I am keeping in on Follow until  you give me more clarity on them.

Regards,
Daniels