Subject: Re: RAG issues
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Viraat <[email-masked]>
Date: Tue, 24 Jul 2018 17:53:52 +0530 (IST)

Hi Brian, 

I have reviewed the cases with Valeria and shared feedback. 

She will hence be more careful. 

Regards, 
Ashwinee 

From: "Viraat" <[email-masked]> 
To: "Brian Sexton" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 24 July, 2018 16:49:54 
Subject: Re: RAG issues 

Hi Ash , 

Please update me once done. 

From: Brian Sexton <[email-masked]> 
Sent: 24 July 2018 16:11:29 
To: Ashwinee Latchayya 
Cc: Virat Joshi 
Subject: FW: RAG issues 

Hi Ashwinee, 

17187863, 17148902 – Valeria 

Can you please review those cases with Valeria? 

Kind regards, 

Brian 

From: Laura Begley 
Sent: 18 July 2018 14:53 
To: Brian Sexton <[email-masked]> 
Cc: Borja Otsoa <[email-masked]> 
Subject: RE: RAG issues 

Hey Brian, 

Just flagging this with you. 

Kind Regards, 

Laura 

From: Borja Otsoa 
Sent: 18 July 2018 10:12 
To: Laura Begley < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RAG issues 

Hi Laura, 

Is the second case received from TQS in which I have seen this ES agent that is wrapping up the case without close it. 

TID 17187863 & 17148902 

Can we explain to this agent how she need to proceed when buyer is claiming that was refused at the entry? 

Also she should take care about TID 1714890 which is not closed yet and in which the last action taken was from SS as we requested the POP to the seller - Agent should be following up if did not give yet the resolution of the investigation to the buyer as buyer is coming now through TQS after did not have an answer. 

Regards, 

Borja