Subject: Re: Record Success to the case 17137808
From: Ashwinee Latchayya <[email-masked]>
To: Wamiq Ahmad <[email-masked]>
Date: Mon, 23 Jul 2018 12:21:47 +0530 (IST)

Flagged to record success. 

Once success is recorded, you can escalate to reverse charge. 

From: "Wamiq Ahmad" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 20 July, 2018 15:26:09 
Subject: Record Success to the case 17137808 

Hello Ash, 

Initially the buyer claimed that she had not received the tickets and just received an empty envelope due to which we moved the case to pending substitution as we cannot find the alternative tickets we further moved the case to process refund. The buyer has informed us now that she has actually received the correct tickets successfully two days before the concert and she need not to be refunded. 

Kindly cancel the pending seller charge for not fulfil as seller has successfully shipped the tickets. Pay the seller for his sale in full and do not refund the buyer. Record success for the case. 

Regards, 
Wamiq