Subject: Re: TID : 17213890, Event Name : Tomorrowland 2018 - Weekend 2 - Full Madness Pass, Fan Seller, When: 9 day(s), 1 hours away
From: Ashwinee Latchayya <[email-masked]>
To: Sarthak Joshi <[email-masked]>
Date: Mon, 23 Jul 2018 12:13:58 +0530 (IST)

Inform the buyer we are investiating with the carrier and wrap up. 

Mention in your CIAN note that Kyle is following up & will either resend tix or replace tix. 

From: "Sarthak Joshi" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 20 July, 2018 11:57:06 
Subject: Re: TID : 17213890, Event Name : Tomorrowland 2018 - Weekend 2 - Full Madness Pass, Fan Seller, When: 9 day(s), 1 hours away 

Hi Ash, 
Please provide the resolution on this case. 

From: "Sarthak Joshi" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 18 July, 2018 14:56:27 
Subject: TID : 17213890, Event Name : Tomorrowland 2018 - Weekend 2 - Full Madness Pass, Fan Seller, When: 9 day(s), 1 hours away 

Hi Ash, 
Please confirm with the agent as to what to do in this case whether i should wrap up or should i follow it. Please refer below his note on the case: 

Kyle.ODonnell 
CSR Comment : Mass Work Item Task 18/07/18 08:25 (0 hours 56 minutes ago) 

...Less 

UPS reported a missing commericial invoice: 
Madrid, Spain 10/07/2018 21:54 A missing commercial invoice is causing a delay. 

Created the commercial invoice and sent it to UPS on 11/07, UPS did nothing with the commercial invoice and are now returning the package, will follow up to see if there's time to send the tickets again, if not I will move this order to replacement as this is not the fault of the buyer