Subject: Re: TID- 17467430, Seller: Jonjo Moran Fan Seller , Name : Tomorrowland 2018 - Weekend 2 - Incredible Saturday Pass, When: 9 day(s), 4 hours away
From: Ashwinee Latchayya <[email-masked]>
To: Sarthak Joshi <[email-masked]>
Date: Fri, 20 Jul 2018 16:29:29 +0530 (IST)

Hi Joshi, 

Send this blurb 'Once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer.' 

Mention 'copied from website' on CIAN note & wrap up 

From: "Sarthak Joshi" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 19 July, 2018 11:53:40 
Subject: TID- 17467430, Seller: Jonjo Moran Fan Seller , Name : Tomorrowland 2018 - Weekend 2 - Incredible Saturday Pass, When: 9 day(s), 4 hours away 

Hi Ash, 
Please refer below to the latest message received by the seller: 

"Hi my girlfriend was trying to sell my elrow ticket on the account the other night and has accidentally listed our Tomorrowland tickets for resale and they’ve sold. I’ve only just realised now we have flights and hotel booked and no tickets :( can anything be done?" 

The seller sold the tickets mistakenly and is now unable to send the tickets, in addition to it, the case is of active redirection, please provide the necessary inputs.