Subject: FW: [IMPORTANT INFO] Ed Sheeran Germany
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>, Evan Quinlivan <[email-masked]>
Date: Thu, 19 Jul 2018 10:13:52 +0000

IMPORTANT INFO

DATE

19/07/2018

TOPIC

Ed Sheeran RAG

DETAILS

Please use the below template when sending on reports of RAG for ED Sheeran Germany only.

This is not to be used for any other event.

Please be advised that text messages with our CS number have been sent to all buyers for Ed Sheeran tonight for them to call if they have any query.

  *   If the buyer has been stopped for an ID check and the tickets have not been scanned/marked as invalid, ask them politely to try another first.
  *   If the buyer has tried another gate or the tickets have scanned as invalid, you should follow the normal RAG process, with the additional step of asking the buyer to provide proof.
  *   Do not confirm a refund, advise that we will need to investigate.
  *   Do Not use the UK events scripts handed out previously, these do not apply.

All sections must be completed.

TID

Event Date

Gate

Did buyer have his tickets scanned as invalid? (Y/N)

If not, who directed buyer to Kiosk?

Why were the tickets invalidated?

Did buyer buy new tickets?

Other comments

Did buyer send proof?

Picture of invalid tickets? (Y/N)

Picture of new tickets? (Y/N)

Letter from Venue/Event Organiser (Y/N)

Did the buyer ask to cancel the purchase before the event? (Y/N)

KB LINK