Subject: Re: TID 17399414; Fan Seller; Event name: Justin Timberlake; Event time: 2 day(s), 14 hours ago
From: Ashwinee Latchayya <[email-masked]>
To: "Caique Gusmao A. Canario" <[email-masked]>
Date: Thu, 19 Jul 2018 14:11:55 +0530 (IST)

There is a final order involved TID 17399643 

This is in complete state and buyer was provided with a £128 voucher. No need to offer further compensation 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Caique Gusmao A. Canario" <[email-masked]> 
Sent: Wednesday, 18 July, 2018 14:16:52 
Subject: Re: TID 17399414; Fan Seller; Event name: Justin Timberlake; Event time: 2 day(s), 14 hours ago 

Caique, 

Try to inform the buyer that he has already been offered compensation. Let's push back first & see what happens. 

Wrap up after that. If he comes back, then i'll flag. 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Caique Gusmao A. Canario" <[email-masked]> 
Sent: Monday, 16 July, 2018 19:59:33 
Subject: Re: TID 17399414; Fan Seller; Event name: Justin Timberlake; Event time: 2 day(s), 14 hours ago 

This is in complete state and buyer was provided with a £128 voucher. No need to offer further compensation 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Caique Gusmao A. Canario" <[email-masked]> 
Sent: Sunday, 15 July, 2018 16:33:35 
Subject: Re: TID 17399414; Fan Seller; Event name: Justin Timberlake; Event time: 2 day(s), 14 hours ago 

Flagged 

From: "Caique Gusmao A. Canario" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 12 July, 2018 13:54:24 
Subject: TID 17399414; Fan Seller; Event name: Justin Timberlake; Event time: 2 day(s), 14 hours ago 

Hi, 

The buyer initially purchased on the TID 15867134 with VIP included. This seller did not fulfil and the order was subbed to TID 17399414 but the person who sub the order did it wrong because this listing has no VIP included. So now the event passed and the buyer is asking a refund as he never received the VIP. 

How much should we offer to the buyer? The total paid was GBP 872.45 for 2 tix. 

Regards, 
Caique