Subject: Re: 17324706, fan seller, Afrojack & David Guetta - Ultra Europe 2018, When: 10 day(s), 21 hours ago
From: Ashwinee Latchayya <[email-masked]>
To: Monica Messina <[email-masked]>
Date: Wed, 18 Jul 2018 19:31:21 +0530 (IST)

Yes you can if you think she is not lying. 

Ask for proof of tickets she received and ask if she purchased new tickets at the event. If she has, ask for proof of new tix. 

From: "Monica Messina" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 18 July, 2018 14:01:36 
Subject: Re: 17324706, fan seller, Afrojack & David Guetta - Ultra Europe 2018, When: 10 day(s), 21 hours ago 

she finally picked up, the tix were already scanned, thats why she was rag, she has no proof, can i escalate to payment for full refund? 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Monica Messina" <[email-masked]> 
Sent: Wednesday, 18 July, 2018 11:21:29 
Subject: Re: 17324706, fan seller, Afrojack & David Guetta - Ultra Europe 2018, When: 10 day(s), 21 hours ago 

Procedure for RAG: 

6 contact attempts have to be made. 

Emails & calls. 

If there's no repsonse, wrap up. 

From: "Monica Messina" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 17 July, 2018 14:49:09 
Subject: 17324706, fan seller, Afrojack & David Guetta - Ultra Europe 2018, When: 10 day(s), 21 hours ago 

Hello, 

Buyer said she was rag, Ib aske for froof, she has none. 
I tried to call 3 times , no response. 

Please advise on how to procede. 

Thanks 

Monica