Subject: TID: 16869872 - Crusaders vs Hurricanes - 25/05/2018 07:35:00
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Date: Wed, 18 Jul 2018 17:36:13 +0530 (IST)

Hi Brian, 

Sankarsha has esclated the case as he was a Tier 1 agent at that time. 

I have spoken to Vandana regarding this issue and she informed me that she has checked the proof or RAG and also called the buyer. She claims that the 'Call details ; outgoing calls' doesn't appear everytime in her cases. 

However,she forgot to mention it on her CIAN note. 

I will share feedback with the team once again regarding CIAN note. 

Regards, 
Ashwinee 

From: "Brian Sexton" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 18 July, 2018 15:59:57 
Subject: FW: 16869872 - Crusaders vs Hurricanes - 25/05/2018 07:35:00 

Hi Ashwinee, 

Can you please review this with the agents? They did not follow the correct procedures. 

Kind regards, 

Brian 

From: John Meerholz 
Sent: 17 July 2018 17:02 
To: Sara Boccalini <[email-masked]>; Brian Sexton <[email-masked]> 
Subject: RE: 16869872 - Crusaders vs Hurricanes - 25/05/2018 07:35:00 

+ Brian could you review please, thanks 

From: Sara Boccalini 
Sent: 17 July 2018 17:01 
To: John Meerholz < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 16869872 - Crusaders vs Hurricanes - 25/05/2018 07:35:00 

HI John, 

this case was never investigated, buyer was refunded but agents never followed the procedure 

both agent are from India 

Thank you 

Sara