Subject: Re: 17369623 ; Broker: FR ; Event name: Chelsea vs Inter Milan - International Champions Cup 2018 ; Time to event: 10 day(s), 9 hours away
From: Ashwinee Latchayya <[email-masked]>
To: Viraat <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Date: Wed, 18 Jul 2018 16:12:44 +0530 (IST)

Hi Viraat, 

Before flagging this to you, I advised Valentina to follow the email change process as there is no order on the email address provided: [email-masked]. 

However, she stated that as the buyer was really angry and using foul language on the phone ; it was best that this is done quicker as sometimes the google doc takes time. 

@valentina , please use the entry entry check google document. 

Thank you, 
Ashwinee 

From: "Viraat" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Valentina Bonente" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 18 July, 2018 16:06:46 
Subject: Re: 17369623 ; Broker: FR ; Event name: Chelsea vs Inter Milan - International Champions Cup 2018 ; Time to event: 10 day(s), 9 hours away 

Hi , 

The TS is completed - we can . As the event is in 10 days . Shall we just apply for an email change on the document ? 

Thanks 

From: Virat Joshi 
Sent: 18 July 2018 16:05:09 
To: Brian Sexton 
Cc: Valentina Bonente; Ashwinee Latchayya 
Subject: Re: 17369623 ; Broker: FR ; Event name: Chelsea vs Inter Milan - International Champions Cup 2018 ; Time to event: 10 day(s), 9 hours away 

Hi , 

The TS is completed - we can . As the event is in 10 days 

From: Brian Sexton <[email-masked]> 
Sent: 18 July 2018 15:57:49 
To: Virat Joshi 
Cc: Valentina Bonente; Ashwinee Latchayya 
Subject: RE: 17369623 ; Broker: FR ; Event name: Chelsea vs Inter Milan - International Champions Cup 2018 ; Time to event: 10 day(s), 9 hours away 

Hi, 

Why can’t we do an email change on this? 

Kind regards, 

Brian 

From: Virat Joshi [mailto:[email-masked]] 
Sent: 18 July 2018 09:19 
To: Brian Sexton <[email-masked]> 
Cc: Valentina Bonente <[email-masked]>; Ashwinee Latchayya <[email-masked]> 
Subject: Fw: 17369623 ; Broker: FR ; Event name: Chelsea vs Inter Milan - International Champions Cup 2018 ; Time to event: 10 day(s), 9 hours away 

Hi Brian , 

Buyer is unable to receive emails from viagogo on the registered email on the account - [ mailto:[email-masked] | [email-masked] ] 

Buyer is complaining . Agent has verified the above mentioned email address and secondary email : [ mailto:[email-masked] | [email-masked] ] 

Can we send the tickets to the buyer via customer mail. 

Thanks 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 18 July 2018 13:36 
To: Virat Joshi 
Cc: Valentina Bonente 
Subject: TID: 17369623 ; Broker: FR ; Event name: Chelsea vs Inter Milan - International Champions Cup 2018 ; Time to event: 10 day(s), 9 hours away 

Hi Viraat, 

Buyer called (TID: 8140944) and was insulting Valentina yesterday as he hasn't received his tickets (TID: 17369623). 

The tickets are already uploaded but he doesn't have access to that email address anymore. 

You advised Valentina to request a different email address on which we can send the tickets. 

Can you request Brian to donwload the tickets and forward it to the buyer through customermail on the following email address please: 

[ mailto:[email-masked] | [email-masked] ] 

Thank you, 

Ashwinee