Subject: Re: TID : 15858849, TTE: 4 day(s), 3 hours away, Event Name : Tomorrowland 2018 - Weekend 1 - Incredible Saturday Pass
From: Ashwinee Latchayya <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Date: Wed, 18 Jul 2018 12:24:08 +0530 (IST)

The seller transaction has been subbed as he didn't fulfil. 

He should have provided E-tix and not confirmation and he wanted to meet the buyer at the event to provide him with bracelet. 

That's why he was subbed. 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 17 July, 2018 12:46:39 
Subject: TID : 15858849, TTE: 4 day(s), 3 hours away, Event Name : Tomorrowland 2018 - Weekend 1 - Incredible Saturday Pass 

Case Details: 
The seller informed long ago he has E-tickets which he has given us. 

Agents have been following up the case but informed the seller only bracelets would be accepted. Though for the event the buyer could have picked up bracelets with the E-tickets. 
Last adviser sent Reminder and the transaction was then Subbed. 

Please check if seller is eligible for credit as it seems it was not the seller's fault and was CS error.. 

Please advise 

Regards 
Sankarshan