Subject: TID: 17469926 ; Event name: Beyonce & Jay Z ; Time to event: 6 hours away
From: Ashwinee Latchayya <[email-masked]>
To: Stephen Blake <[email-masked]>
Cc: Caleb Lundinga Lodi <[email-masked]>
Date: Tue, 17 Jul 2018 17:43:17 +0530 (IST)

Hi Stephen, 

This order was subbed from 17443972 (seller didn't fulfill). 

Order was subbed to 17469926. 

According to transaction, both transactions are for: Parterre, General Admission. 

Agent received a call from buyer who stated that ' The first order was moved to pending substitution. The subs tickets were sent to buyer but the buyer refused to keep and use them as they are not similar to the tickets ordered. The buyer ordered tickets for floor Gold B unfortunately she received subs ticket to stand on the grass.' 

However, on the transaction tabs, we can see that the tickets were for ' Parterre, General Admission' and the tickets she received were for 'Pelouse debout'. These are equivalent tickets. 

We subbed the order for 'like to like' and therefore the buyer wasn't informed. 

Agent has then escalate for a refund and not to charge & pay seller. Seller has contacted asking what's wrong with his order as he has fulfilled. 

Can you look into this and stop the escalation for refund & record success if possible ? 

Thank you, 
Ashwinee 

From: "Caleb Lundinga Lodi" <[email-masked]> 
To: "ashwinee" <[email-masked]> 
Sent: Tuesday, 17 July, 2018 16:24:55 
Subject: TID:17469926 

hello Ash, 

The seller uploaded correct tix but an agent changed the TS to Pending Requirement For Payment. 

Can you change the TS to spending seller payment? 

Regards, 
Caleb