Subject: Re: TID 17327103; Broker BR; Event name: Nando Reis; Event time: 32 day(s), 15 hours away
From: Ashwinee Latchayya <[email-masked]>
To: "Caique Gusmao A. Canario" <[email-masked]>
Date: Mon, 16 Jul 2018 19:57:06 +0530 (IST)

Hi Caique, 

You can follow the wrong ticket procedure. 

Thank you, 
Ash 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Caique Gusmao A. Canario" <[email-masked]> 
Sent: Sunday, 15 July, 2018 14:29:30 
Subject: Re: TID 17327103; Broker BR; Event name: Nando Reis; Event time: 32 day(s), 15 hours away 

flagged 

From: "Caique Gusmao A. Canario" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 11 July, 2018 14:38:05 
Subject: TID 17327103; Broker BR; Event name: Nando Reis; Event time: 32 day(s), 15 hours away 

Hi, 

The seller listed with a wrong date. The event is on 19/08/2018 but he listed on 12/08/2018. 
CS Team called to the buyer and the husband of the buyer confirmed that he will accept the tix with the correct date. 

Now the buyer emailed us saying to do not consider what her husband said because she will not be in the cith on 19th, she will be travelling so she just wants the date offered on the listing 12th or a full refund. 

What should I do? The buyer (her husband) accepted the tix; now the buyer (the official one) said no; should I escalate to payment team or say that the buyer already accepted the alternative tix? Remember who accepted was not the buyer but her husband. 

Regards, 
Caique