Subject: TID 16019785 ; Re-assign
From: Ashwinee Latchayya <[email-masked]>
To: Viraat <[email-masked]>
Cc: tasuku yamamoto <[email-masked]>
Date: Mon, 16 Jul 2018 13:52:04 +0530 (IST)

Hi Viraat, 

Can you assign this to a night shift agent in order to call the buyer to investigate this RAG case ? 
Buyer wants to be called back at 4 pm UK time. 

Thank you, 
Ashwinee 

From: "tasuku yamamoto" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 16 July, 2018 13:48:46 
Subject: TID 16019785 

Hi Ash 

Buyer emailed saying that the ticket received with one ticket was invalid but they got the entry but for first half they were separated from each other. From second half she requested and was able to sit together as the another person was disabled. 

I called buyer for further investigation but buyer is asking for a call back at UK time 4 pm - 20:30 (IST). 

Can you please assign this case to someone for the further investigation. 

Regards 

Tasuku