Subject: Re: TID: 17087869 - Fan Seller - Name : Roger Waters - Rock In Roma 2018 - When: 10 hours away
From: Ashwinee Latchayya <[email-masked]>
To: Valentina Bonente <[email-masked]>
Date: Mon, 16 Jul 2018 13:31:47 +0530 (IST)

Hi Val, 

I've checked the history ; inform the seller he won't be paid as he missed the MSBD. 

Thank you, 
Ash 

From: "Valentina Bonente" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 14 July, 2018 14:08:06 
Subject: TID: 17087869 - Fan Seller - Name : Roger Waters - Rock In Roma 2018 - When: 10 hours away 

Ash, 

hereI think seller should not be charged. Martina is right. There was a problem on viagogo, so seller could not ship, then problem with buyer's address, then she informed martina that she could not ship on sara's deadline and that she would have shipped soon. Sara moved to sub. 

This is the note after martina's escalation: 
"I don't think the seller's charges should be removed. He was advised that the issue had been fixed and the order was moved to sub on the next day. He had time to print shipping label or contact us. 

Please, review with your TL if necessary and send us TL approval if you have to reescalate. " 

Val