Subject: TID: 15707376 ; Broker: CL ; Event name: Chayanne ; Time to event: 128 day(s), 17 hours away
From: Ashwinee Latchayya <[email-masked]>
To: Stephen Blake <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>
Date: Sun, 15 Jul 2018 12:54:46 +0530 (IST)

Hi Stephen, 

In this case, the buyer never received the tickets as his address was incomplete and tickets were sent back to the seller. 

The seller received an empty envelope here. Looks like it's carrier's fault. 

Buyer is chasing tickets & seller shipped on time. 

Can you approve this replacement ? 

Thank you, 
Ashwinee. 

From: "Stephen Blake" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Natalia Cabrera Castilla" <[email-masked]> 
Sent: Tuesday, 3 July, 2018 17:06:44 
Subject: RE: 15707376 ; Broker: CL ; Event name: Chayanne ; Time to event: 140 day(s), 14 hours away 

Hi Ashwinee, 

Buyer is not entitled to repalcements here as seller shipped on time. 

Thank you 

Stephen Blake 

Outsourcing- India 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Tuesday, July 3, 2018 12:00:05 PM 
To: Stephen Blake 
Cc: Natalia Cabrera Castilla 
Subject: TID: 15707376 ; Broker: CL ; Event name: Chayanne ; Time to event: 140 day(s), 14 hours away 
Hi Stephen, 

Tickets have been returned to sender. 

Buyer has requested tickets to be resent to the following address: 
Gabriela Onate 
Oficina chilexpress 
de, Av. Balmaceda 1341, 
La Serena, 
Región de Coquimbo, 
Chile 

According to case note, the seller has received an empty envelope. 

Can you look into this case and advise please? 

Thank you, 
Ash