Subject: Re: ID : 17422425 - Name : Tribalistas - When: 16 day(s), 15 hours away
From: Ashwinee Latchayya <[email-masked]>
To: Lucas Araujo <[email-masked]>
Date: Fri, 13 Jul 2018 12:31:08 +0530 (IST)

Done 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Lucas Araujo" <[email-masked]> 
Sent: Thursday, 12 July, 2018 19:55:43 
Subject: Re: ID : 17422425 - Name : Tribalistas - When: 16 day(s), 15 hours away 

Flagged 

From: "Lucas Araujo" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 12 July, 2018 18:19:53 
Subject: Re: ID : 17422425 - Name : Tribalistas - When: 16 day(s), 15 hours away 

Hey Baby, 

Brian said to delete the etickets. 
Now can you ask them to record success?? 
Thanks. 

From: "Lucas Araujo" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 12 July, 2018 14:53:44 
Subject: ID : 17422425 - Name : Tribalistas - When: 16 day(s), 15 hours away 

Hey Ash, 

Here this case it's an active redirection and final buyer wants to cancel the order. 
Following the procedure I already sent him an email informing that we will cancel. The next step is delete the e-tickets, record success and then escalate. 

Now the question is, as this case is an active redirection I can delete normally this tickets and then record success?? 

Thanks, 
Lucas.