Subject: Re: URGENT- TID : 17103030 - Power Seller Broker - UA - Event Name : Brazil vs Costa Rica - Football World Cup 2018 - TTE: 2 day(s), 19 hours away
From: Ashwinee Latchayya <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Date: Fri, 13 Jul 2018 12:29:41 +0530 (IST)

Escalate for refund as approved by TL Rob 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Thursday, 12 July, 2018 16:06:48 
Subject: Re: URGENT- TID : 17103030 - Power Seller Broker - UA - Event Name : Brazil vs Costa Rica - Football World Cup 2018 - TTE: 2 day(s), 19 hours away 

Flagged 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 10 July, 2018 13:17:13 
Subject: Fwd: URGENT- TID : 17103030 - Power Seller Broker - UA - Event Name : Brazil vs Costa Rica - Football World Cup 2018 - TTE: 2 day(s), 19 hours away 

Hi ashwinee, 

Please check for any updates on this as it has been long. 

The buyer could not apply for the FAN ID and the tickets were delivered to the Hotel Address due to which they never could attend the event or reach the venue. They have given proofs of issues with the FAND ID number we gave. 

Please check if buyer can be refunded here. 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 9 July, 2018 12:53:41 
Subject: Fwd: URGENT- TID : 17103030 - Power Seller Broker - UA - Event Name : Brazil vs Costa Rica - Football World Cup 2018 - TTE: 2 day(s), 19 hours away 

Hi Ashwinee, 

The event is over, the buyer is asking for a refund as they were given wrong ticket number, However, they did not gety the tickets as those were delivered to their hotel address> 

We have flagged this earlier to get the ticket number for checking, 

Please check if any updates are there on this 

Reagrds 
Sankarshan 

From: "Stephen Blake" <[email-masked]> 
To: "India SS Escalations" <[email-masked]> 
Cc: "Subhojit Hati" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Thursday, 5 July, 2018 13:28:58 
Subject: FW: URGENT- TID : 17103030 - Power Seller Broker - UA - Event Name : Brazil vs Costa Rica - Football World Cup 2018 - TTE: 2 day(s), 19 hours away 

Hi 

Can broker UA be contacted and requested to provide the ticket number for their buyer to apply for their fan ID? 

Thank you 

Stephen Blake 

Outsourcing- India 

From: Subhojit Hati <[email-masked]> 
Sent: Wednesday, July 4, 2018 7:20:48 PM 
To: Stephen Blake 
Cc: sankarshan 
Subject: URGENT- TID : 17103030 - Power Seller Broker - UA - Event Name : Brazil vs Costa Rica - Football World Cup 2018 - TTE: 2 day(s), 19 hours away 
Hi Stephen, 

Could you please contact SS team to request Broker UA to provide the correct ticket request number as the buyer is unable to apply for fan id with the ticket request number we have provided? 

Regards, 
Subhojit 

From: "sankarshan" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Sent: Wednesday, 4 July, 2018 07:54:43 
Subject: Fwd: URGENT- TID : 17103030 - Power Seller Broker - UA - Event Name : Brazil vs Costa Rica - Football World Cup 2018 - TTE: 2 day(s), 19 hours away 

Hi Subhojit, 

The tickets are at the hotel and buyer says they can't arrange to get the Images from there and if we need to investigate then we should call hotel and get the tickets and check this> 
Buyer is just pushing for a refund as they did not get the correct FAN ID number. 

Please advise on this. 

Regards 
Sankarshan 

From: "Subhojit Hati" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Thursday, 28 June, 2018 01:21:25 
Subject: Re: URGENT- TID : 17103030 - Power Seller Broker - UA - Event Name : Brazil vs Costa Rica - Football World Cup 2018 - TTE: 2 day(s), 19 hours away 

Do we have the photo of the tickets he received? 

Regards, 
Subhojit 

From: "sankarshan" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Sent: Wednesday, 27 June, 2018 11:33:56 
Subject: Fwd: URGENT- TID : 17103030 - Power Seller Broker - UA - Event Name : Brazil vs Costa Rica - Football World Cup 2018 - TTE: 2 day(s), 19 hours away 

Hi subhojit, 
The buyer had given the proofs for not being able to apply for the FAN ID before as well> 
Therefore attached these as above. 

Regards 
Sankarshan 

From: "Subhojit Hati" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Monday, 25 June, 2018 21:47:32 
Subject: Re: URGENT- TID : 17103030 - Power Seller Broker - UA - Event Name : Brazil vs Costa Rica - Football World Cup 2018 - TTE: 2 day(s), 19 hours away 

we need proof that they are unable to apply for fan ID with the ticket number we have provided. 

Regards, 
Subhojit 

From: "sankarshan" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Sent: Monday, 25 June, 2018 07:10:44 
Subject: Fwd: URGENT- TID : 17103030 - Power Seller Broker - UA - Event Name : Brazil vs Costa Rica - Football World Cup 2018 - TTE: 2 day(s), 19 hours away 

Hi subhojit, 

The buyer says they did not attend the event as they got wrong ticket number and could not apply for FAN ID Visa and is asking for refund 

Please advise on this 

Regards 
Sankarshan 

From: "Jelena Kalcuka" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Cc: "Sankarshan Rajan" <[email-masked]> 
Sent: Wednesday, June 20, 2018 3:07:15 PM 
Subject: Re: URGENT- TID : 17103030 - Power Seller Broker - UA - Event Name : Brazil vs Costa Rica - Football World Cup 2018 - TTE: 2 day(s), 19 hours away 

Hi Subhojit, 

I sent email to SS. 

In worse case scenario buyer also can contact reception where tickets delivered and maybe check with them. 

Kind regards 

Jelena Kalcuka 

Outsourcing - India 

From: Subhojit Hati <[email-masked]> 
Sent: 19 June 2018 18:22:13 
To: Jelena Kalcuka 
Cc: sankarshan 
Subject: URGENT- TID : 17103030 - Power Seller Broker - UA - Event Name : Brazil vs Costa Rica - Football World Cup 2018 - TTE: 2 day(s), 19 hours away 
Hi Jelena, 

The ticket request number was sent by one of our agent. The buyer doesn't have the tickets in hand as they're delivered to his local delivery address in Russia and he is yet to arrive there? 

Could you please contact SS team to get the correct ticket request number from Broker UA? 

Regards, 
Subhojit 

From: "sankarshan" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Sent: Tuesday, 19 June, 2018 17:40:13 
Subject: Fwd: TID : 17103030 - Power Seller Broker - UA - Event Name : Brazil vs Costa Rica - Football World Cup 2018 - TTE: 3 day(s), 9 hours away 

Hi subhojit, 

The buyer is in Finland and the tickets are at the hotel in Russia as the delivery was late they gave the LDA. 

We might need to contact the seller to ask the Image of the ticket. 

Regards 
Sankarshan 

From: "Subhojit Hati" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Tuesday, 19 June, 2018 16:57:35 
Subject: Fwd: TID : 17103030 - Power Seller Broker - UA - Event Name : Brazil vs Costa Rica - Football World Cup 2018 - TTE: 3 day(s), 9 hours away 

Sankarshan, 

As per tracking they are delivered 

Tracking 

Status Location: date 
	In a transit city 	Moscow (Pechatniki) 	06/14/2018 
	Sent to transit city 	Moscow (Pechatniki) 	06/14/2018 
	Accepted in the city of the sender 	Moscow 	06/14/2018 
	Accepted in the city of the recipient 	St. Petersburg 	06/15/2018 
	On delivery at the courier 	St. Petersburg 	06/15/2018 
	Awarded by: Rami Oikarainen 	St. Petersburg 	06/15/2018 

Please request picture of the tickets. 

Regards, 
Subhojit 

From: "Jelena Kalcuka" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Cc: "sankarshan" <[email-masked]> 
Sent: Tuesday, 19 June, 2018 16:39:50 
Subject: Re: TID : 17103030 - Power Seller Broker - UA - Event Name : Brazil vs Costa Rica - Football World Cup 2018 - TTE: 3 day(s), 9 hours away 

Hi Subhojit, 

Please can you clarify which number is using to apply for fan id. The number should be located under the name on tickets. I f buyer is using number on bottom right corner it probably can cause and issue. Also please can you request a picture of tickets. 

Kind regards 

Jelena Kalcuka 

Outsourcing - India 

From: Subhojit Hati <[email-masked]> 
Sent: 19 June 2018 12:00:04 
To: Jelena Kalcuka 
Cc: sankarshan 
Subject: TID : 17103030 - Power Seller Broker - UA - Event Name : Brazil vs Costa Rica - Football World Cup 2018 - TTE: 3 day(s), 9 hours away 
Hi Jelena, 

Buyer is unable to apply for fan id with the ticket request number provided by Broker UA. PFA screenshot of the error 

Could you please contact SS team to request Broker UA to provide the correct tickets request number so the buyer can apply for fan id? 

Regards, 
Subhojit 

From: "sankarshan" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Sent: Tuesday, 19 June, 2018 16:26:28 
Subject: Fwd: TID : 17103030 Event Name : Brazil vs Costa Rica - Football World Cup 2018 TTE: 3 day(s), 9 hours away, Power Seller Broker - UA 

Hi subhojit, 

These are the proofs uploaded by the buyer for the issue. 

Please check and advise 

Regards 
Sankarshan 

From: "Subhojit Hati" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Tuesday, 19 June, 2018 14:24:23 
Subject: Re: TID : 17103030 Event Name : Brazil vs Costa Rica - Football World Cup 2018 TTE: 3 day(s), 9 hours away, Power Seller Broker - UA 

Sankarshan, 

Do we have screenshot? please ask for screenshot of the issue he is facing while applying for fan id/ 

Regards, 
Subhojit 

From: "sankarshan" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Sent: Tuesday, 19 June, 2018 08:17:30 
Subject: TID : 17103030 Event Name : Brazil vs Costa Rica - Football World Cup 2018 TTE: 3 day(s), 9 hours away, Power Seller Broker - UA 

Case details : 
Buyer was provided tickets number for FAN ID from agent. 

The tickets number given is 600010658. 
Buyer informed the ticket number is wrong as they are unable to apply for FAN ID with this. 

Please advise on this case 

Thank you and Regards 
Sankarshan