Subject: FW: Fan ID - WorldCup- IMPORTANT
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Virat Joshi <[email-masked]>
Date: Wed, 11 Jul 2018 13:02:37 +0000

Hi All,

We are now proactively sending fan ID to all buyers who are buying tickets for the semi-final/final . As soon as an order goes through we proactively send the email providing them with a FIFA order ID for them to apply for the FAN ID.

Should we get a contact from a buyer advising that the FIFA order doesn't work or FIFA order wasn't received for some reason, you must escalate this to me.

We have the last two games and we want to make sure we provide excellent customer service to buyers.

Let me know should you have any question ,
Brian