Subject: TID: 16619043 - Broker ES - Beyonce & Jay Z - Time to event: 8 hours away
From: Ashwinee Latchayya <[email-masked]>
To: Stephen Blake <[email-masked]>
Cc: Ana Paula Dias De Oliveira Troiano <[email-masked]>
Date: Wed, 11 Jul 2018 16:50:48 +0530 (IST)

Hi Stephen, 

According to case note the buyer was blocked for fraud and this issue was flagged to Frauds Team. 

Frauds team mistakenly blocked the buyer and tickets were deleted. 

Buyer is unable to download tickets and is really unhappy. 

Can the tickets be downloaded and sent to the buyer as soon as possible ? 

Thank you, 
Ashwinee 

From: "Ana Paula Dias De Oliveira Troiano" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 11 July, 2018 16:41:52 
Subject: TID: 16619043 - Broker ES - Beyonce & Jay Z - When: 8 hours away 

Hi, 

Buyer is having problems to download the tickets, there a note informing buyer was blocked, buyer is not blocked anymore and the e-ticket was deleted. 
Please advise. 

Kind Regards, 
Ana