Subject: TID : 15102349 ; Broker: PT - Event Name : Bruno Mars - Rock in Rio Lisbon 2018 - Sunday ; Event over: 16 day(s), 23 hours ago
From: Ashwinee Latchayya <[email-masked]>
To: Stephen Blake <[email-masked]>
Cc: Lucas Araujo <[email-masked]>
Date: Wed, 11 Jul 2018 15:06:45 +0530 (IST)

Hi Stephen, 

After investigating from our side, the buyer resold a few tickets out of which he bought. 

Buyer turned seller was ragged and so was the buyer of his tickets. 

Would you think that both the buyer turned seller and the buyer of his tickets are lying here ? 

Regards, 
Ashwinee 

From: "Lucas Araujo" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 11 July, 2018 13:53:34 
Subject: Re: TID : 15102349 ; Broker: PT - Event Name : Bruno Mars - Rock in Rio Lisbon 2018 - Sunday ; Event over: 15 day(s), 19 hours ago 

Can you ask to Jose call me? 

Buyer turned seller was rag and the other transaction was also RAG. 
Both said the same thing. 

How two buyer is lying if they are telling us the same thing? 

Kind Regards, 
Lucas. 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Lucas Araujo" <[email-masked]> 
Sent: Wednesday, 11 July, 2018 11:02:27 
Subject: Re: TID : 15102349 ; Broker: PT - Event Name : Bruno Mars - Rock in Rio Lisbon 2018 - Sunday ; Event over: 15 day(s), 19 hours ago 

Lucas, 

Please find below. 

From: "Jose Sanchez" <[email-masked]> 
To: "India SS Escalations" <[email-masked]>, "Stephen Blake" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 10 July, 2018 19:46:56 
Subject: RE: TID : 15102349 ; Broker: PT - Event Name : Bruno Mars - Rock in Rio Lisbon 2018 - Sunday ; Event over: 15 day(s), 19 hours ago 

Hi all, 

Can I ask why the seller should provide proof of purchase here? 

This seller is really reliable and is the only Broker paid before the event we have in Portugal and even when he makes mistakes he informs us and accept the charges. 

According to buyer, they said that they were denied entry because the tickets were cancelled, but there is no way to cancel the order if the original buyer requests as in Blue Ticket the purchases are final. The order could have been totally cancelled if the event organisers noticed the quantity of purchase, but no other buyer complained that was RAG. 

In my opinion this was fan seller’s fault and they should be charged and not paid. 

They could have listed the ticket in another platform or used the ticket. 

Please let me know if this proof of purchase is really necessary to the RAG investigation. 

Kind regards, 

José Eduardo Sanchez 

Seller Support BR/PT 

From: India SS Escalations 
Sent: terça-feira, 10 de julho de 2018 11:03 
To: Stephen Blake <[email-masked]>; Jose Sanchez <[email-masked]> 
Cc: Ashwinee Latchayya <[email-masked]> 
Subject: Re: TID : 15102349 ; Broker: PT - Event Name : Bruno Mars - Rock in Rio Lisbon 2018 - Sunday ; Event over: 15 day(s), 19 hours ago 

Assigned to [ mailto:[email-masked] | 
@Jose Sanchez ] 

From: Stephen Blake 
Sent: Tuesday, July 10, 2018 8:37:35 AM 
To: India SS Escalations 
Cc: Ashwinee Latchayya 
Subject: RE: TID : 15102349 ; Broker: PT - Event Name : Bruno Mars - Rock in Rio Lisbon 2018 - Sunday ; Event over: 15 day(s), 19 hours ago 

Hi 

Can the broker in TID be contacted and requested to provide proof of purchase? 

Thank you 

Stephen Blake 

Outsourcing- India 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, July 10, 2018 7:23:40 AM 
To: Stephen Blake 
Cc: Lucas Araujo 
Subject: TID : 15102349 ; Broker: PT - Event Name : Bruno Mars - Rock in Rio Lisbon 2018 - Sunday ; Event over: 15 day(s), 19 hours ago 

Hi Stephen, 

Any update here ? 

Regards, 

Ashwinee 

From: "Lucas Araujo" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 9 July, 2018 18:20:46 
Subject: Re: TID : 15102349 ; Broker: PT - Event Name : Bruno Mars - Rock in Rio Lisbon 2018 - Sunday ; Event over: 9 day(s), 19 hours ago 

so...? 

From: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Stephen Blake" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Lucas Araujo" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 5 July, 2018 18:46:55 
Subject: TID : 15102349 ; Broker: PT - Event Name : Bruno Mars - Rock in Rio Lisbon 2018 - Sunday ; Event over: 9 day(s), 19 hours ago 

Hi Stephen, 

Please find below the TIDs requested. 

Thank you, 

Ashwinee 

From: "Lucas Araujo" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 5 July, 2018 17:23:59 
Subject: Re: TID : 15102349 ; Broker: PT - Event Name : Bruno Mars - Rock in Rio Lisbon 2018 - Sunday ; Event over: 9 day(s), 19 hours ago 

Here are all the TIDs: 

- 16678284; 

- 16841337 (This buyer didn't contact us claiming RAG) 

From: "Stephen Blake" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Lucas Araujo" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 4 July, 2018 15:39:49 
Subject: RE: TID : 15102349 ; Broker: PT - Event Name : Bruno Mars - Rock in Rio Lisbon 2018 - Sunday ; Event over: 9 day(s), 19 hours ago 

Hi 

Can you provide the all of the TIDs where rag occured please? 

Thank you 

Stephen Blake 

Outsourcing- India 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 4, 2018 7:19:09 AM 
To: Stephen Blake 
Cc: Lucas Araujo 
Subject: TID : 15102349 ; Broker: PT - Event Name : Bruno Mars - Rock in Rio Lisbon 2018 - Sunday ; Event over: 9 day(s), 19 hours ago 

Hi Stephen, 

Seller sold 10 tickets to this buyer and buyer sold some of these tickets on our platform. 

Buyer turned seller and his buyers were RAGGED. 

Can SS team contact Broker and request proof of purchase ? 

Thank you, 

Ashwinee