Subject: Re: 15707376 ; Broker: CL ; Event name: Chayanne ; Time to event: 140 day(s), 14 hours away
From: Ashwinee Latchayya <[email-masked]>
To: Natalia Cabrera Castilla <[email-masked]>
Date: Tue, 10 Jul 2018 11:49:19 +0530 (IST)

Hi Natalia, 

In this case, if you read the thread email, the seller has informed us that he received an empty envelop back and I requested replacement which wasn't approved. 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 9 July, 2018 18:23:40 
Subject: Re: 15707376 ; Broker: CL ; Event name: Chayanne ; Time to event: 140 day(s), 14 hours away 

Ash, 
We need to request to seller to send the tickets once again, as they were returned. 
Thanks! 

Nat 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 5 July, 2018 18:35:46 
Subject: Re: 15707376 ; Broker: CL ; Event name: Chayanne ; Time to event: 140 day(s), 14 hours away 

Ash, what can I do? 

Thanks! 

Nat 

From: "Stephen Blake" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Natalia Cabrera Castilla" <[email-masked]> 
Sent: Tuesday, 3 July, 2018 17:06:44 
Subject: RE: 15707376 ; Broker: CL ; Event name: Chayanne ; Time to event: 140 day(s), 14 hours away 

Hi Ashwinee, 

Buyer is not entitled to repalcements here as seller shipped on time. 

Thank you 

Stephen Blake 

Outsourcing- India 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Tuesday, July 3, 2018 12:00:05 PM 
To: Stephen Blake 
Cc: Natalia Cabrera Castilla 
Subject: TID: 15707376 ; Broker: CL ; Event name: Chayanne ; Time to event: 140 day(s), 14 hours away 
Hi Stephen, 

Tickets have been returned to sender. 

Buyer has requested tickets to be resent to the following address: 
Gabriela Onate 
Oficina chilexpress 
de, Av. Balmaceda 1341, 
La Serena, 
Región de Coquimbo, 
Chile 

According to case note, the seller has received an empty envelope. 

Can you look into this case and advise please? 

Thank you, 
Ash