Subject: Re: TID : 17298743, TTE: 2 day(s), 2 hours ago, Event Name : Stormzy & Migos - Wireless Festival 2018 - Saturday
From: Ashwinee Latchayya <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Date: Tue, 10 Jul 2018 11:33:13 +0530 (IST)

Flagged 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 9 July, 2018 19:58:03 
Subject: TID : 17298743, TTE: 2 day(s), 2 hours ago, Event Name : Stormzy & Migos - Wireless Festival 2018 - Saturday 

Case Details: 

The seller of this transaction is not being paid and would be charged as there is a full refund requested on behalf of the buyer for not getting the tickets in time. 

Checked the case, 

The transaction was under investigation till 2/07/2018. On 2/07/2018 it changed to pending seller confirmation, it was confirmed on the 3/07 and seller had it on transit till fourth. 
There was not enough time for the seller to ship due to the transaction state and he did it at his earliest, 
There is also a case not from an agent who has checked this and asked seller to ship after. 

Please check for seller's payment and not ebing charged 

Regards 
Sankarshan