Subject: Fwd: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago
From: Caleb Lundinga Lodi <[email-masked]>
To: ashwinee <[email-masked]>
Date: Mon, 9 Jul 2018 16:39:59 +0530 (IST)

Hello ASh, 

My POC is absent, can you follow up this case?

Regards
Caleb

Subject: Re: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago
From: Caleb Lundinga Lodi <[email-masked]>
To: Subhojit Hati <[email-masked]>
Date: Mon, 9 Jul 2018 16:38:25 +0530 (IST)

Hello Subhojit, 

Any update? 

Regards 
Caleb 

From: "Caleb Lundinga Lodi" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Sent: Thursday, 28 June, 2018 19:43:15 
Subject: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago 

Hello Subhojit , 

The final buyer traveled from morocco to russia, he provided the LDA but unfortunately he did not receive the tix. 

I can see that the seller shipped the tix. The buyer is chasing refund, 

Could you please ask SS team to check if the Broker FR sent the tix or not, and inform if we can refund the buyer? 

Regards 
Caleb 

Subject: RE: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago
From: Stephen Blake <[email-masked]>
To: Subhojit Hati <[email-masked]>
Cc: Caleb Lundinga Lodi <[email-masked]>
Date: Wed, 4 Jul 2018 07:47:52 +0000

Hi

Seller provided proof yesterday.

Thank you
Stephen Blake
Outsourcing- India

________________________________
From: Subhojit Hati <[email-masked]>
Sent: Tuesday, July 3, 2018 6:44:49 PM
To: Stephen Blake
Cc: Caleb Lundinga Lodi
Subject: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago

Hi Stephen,

It is an active redirection from 17192003 to 16956188. Final buyer is claiming he didn't receive the tickets however Broker PL provided a dosta vista tracking number. As far as I know Dostavista doesn't provide any tracking number and hence we are unable to track the package, could you please contact SS team to check with Broker PL (TID: 17192003) if a proof of delivery can be provided or can we refund the buyer in this scenario?

Please advise.

Regards,
Subhojit

________________________________
From: "Caleb Lundinga Lodi" <[email-masked]>
To: "Subhojit Hati" <[email-masked]>
Sent: Tuesday, 3 July, 2018 22:30:03
Subject: Re: TID:17192003 ; broker: PL ; Event name:  Portugal vs Morocco - Football World Cup 2018 ; Time to event:  8 day(s), 2 hours ago

Hello Subhojit,

Any update?

Regards
Caleb

________________________________
From: "Subhojit Hati" <[email-masked]>
To: "Jelena Kalcuka" <[email-masked]>
Cc: "Caleb Lundinga Lodi" <[email-masked]>
Sent: Friday, 29 June, 2018 03:18:10
Subject: TID:17192003 ; broker: PL ; Event name:  Portugal vs Morocco - Football World Cup 2018 ; Time to event:  8 day(s), 2 hours ago

Hi Jelena,

It is an active redirection from 17192003 to 16956188. Final buyer is claiming he didn't receive the tickets however Broker PL provided a dosta vista tracking number. As far as I know Dostavista doesn't provide any tracking number and hence we are unable to track the packlage, could you please contact SS team to check with Broker PL (TID: 17192003) if a proof of delivery can be provided or if we can refund the buyer in this scenario?

Please advise.

Regards,
Subhojit

________________________________
From: "Caleb Lundinga Lodi" <[email-masked]>
To: "Subhojit Hati" <[email-masked]>
Sent: Thursday, 28 June, 2018 19:43:15
Subject: TID:17192003 ; broker: PL ; Event name:  Portugal vs Morocco - Football World Cup 2018 ; Time to event:  8 day(s), 2 hours ago

Hello Subhojit,

The final buyer traveled from morocco to russia, he provided the LDA but unfortunately he did not receive the tix.

I can see that the seller shipped the tix. The buyer is chasing refund,

Could you please ask SS team to check if the Broker FR sent the tix or not, and inform if we can refund the buyer?

Regards
Caleb

Subject: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago
From: Subhojit Hati <[email-masked]>
To: stephen blake <[email-masked]>
Cc: Caleb Lundinga Lodi <[email-masked]>
Date: Tue, 3 Jul 2018 23:14:49 +0530 (IST)

Hi Stephen, 

It is an active redirection from 17192003 to 16956188. Final buyer is claiming he didn't receive the tickets however Broker PL provided a dosta vista tracking number. As far as I know Dostavista doesn't provide any tracking number and hence we are unable to track the package, could you please contact SS team to check with Broker PL (TID: 17192003) if a proof of delivery can be provided or can we refund the buyer in this scenario? 

Please advise. 

Regards, 
Subhojit 

From: "Caleb Lundinga Lodi" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Sent: Tuesday, 3 July, 2018 22:30:03 
Subject: Re: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago 

Hello Subhojit, 

Any update? 

Regards 
Caleb 

From: "Subhojit Hati" <[email-masked]> 
To: "Jelena Kalcuka" <[email-masked]> 
Cc: "Caleb Lundinga Lodi" <[email-masked]> 
Sent: Friday, 29 June, 2018 03:18:10 
Subject: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago 

Hi Jelena, 

It is an active redirection from 17192003 to 16956188. Final buyer is claiming he didn't receive the tickets however Broker PL provided a dosta vista tracking number. As far as I know Dostavista doesn't provide any tracking number and hence we are unable to track the packlage, could you please contact SS team to check with Broker PL (TID: 17192003) if a proof of delivery can be provided or if we can refund the buyer in this scenario? 

Please advise. 

Regards, 
Subhojit 

From: "Caleb Lundinga Lodi" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Sent: Thursday, 28 June, 2018 19:43:15 
Subject: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago 

Hello Subhojit , 

The final buyer traveled from morocco to russia, he provided the LDA but unfortunately he did not receive the tix. 

I can see that the seller shipped the tix. The buyer is chasing refund, 

Could you please ask SS team to check if the Broker FR sent the tix or not, and inform if we can refund the buyer? 

Regards 
Caleb 

Subject: Re: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago
From: Caleb Lundinga Lodi <[email-masked]>
To: Subhojit Hati <[email-masked]>
Date: Tue, 3 Jul 2018 22:30:03 +0530 (IST)

Hello Subhojit, 

Any update? 

Regards 
Caleb 

From: "Subhojit Hati" <[email-masked]> 
To: "Jelena Kalcuka" <[email-masked]> 
Cc: "Caleb Lundinga Lodi" <[email-masked]> 
Sent: Friday, 29 June, 2018 03:18:10 
Subject: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago 

Hi Jelena, 

It is an active redirection from 17192003 to 16956188. Final buyer is claiming he didn't receive the tickets however Broker PL provided a dosta vista tracking number. As far as I know Dostavista doesn't provide any tracking number and hence we are unable to track the packlage, could you please contact SS team to check with Broker PL (TID: 17192003) if a proof of delivery can be provided or if we can refund the buyer in this scenario? 

Please advise. 

Regards, 
Subhojit 

From: "Caleb Lundinga Lodi" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Sent: Thursday, 28 June, 2018 19:43:15 
Subject: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago 

Hello Subhojit , 

The final buyer traveled from morocco to russia, he provided the LDA but unfortunately he did not receive the tix. 

I can see that the seller shipped the tix. The buyer is chasing refund, 

Could you please ask SS team to check if the Broker FR sent the tix or not, and inform if we can refund the buyer? 

Regards 
Caleb 

Subject: Re: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago
From: Subhojit Hati <[email-masked]>
To: Caleb Lundinga Lodi <[email-masked]>
Date: Tue, 3 Jul 2018 02:14:28 +0530 (IST)

Wait for a day or two 

Regards, 
Subhojit 

From: "Caleb Lundinga Lodi" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Sent: Monday, 2 July, 2018 11:22:31 
Subject: Re: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago 

Hello Subhojit, 

Any updates??? 

Regards 
Caleb 

From: "Caleb Lundinga Lodi" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Sent: Thursday, 28 June, 2018 19:43:15 
Subject: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago 

Hello Subhojit , 

The final buyer traveled from morocco to russia, he provided the LDA but unfortunately he did not receive the tix. 

I can see that the seller shipped the tix. The buyer is chasing refund, 

Could you please ask SS team to check if the Broker FR sent the tix or not, and inform if we can refund the buyer? 

Regards 
Caleb 

Subject: ODP: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago
From: Lukasz Ciegielski <[email-masked]>
To: India SS Escalations <[email-masked]>, Jelena Kalcuka <[email-masked]>
Cc: Subhojit Hati <[email-masked]>, Caleb Lundinga Lodi <[email-masked]>
Date: Mon, 2 Jul 2018 12:56:49 +0000

Hi All,

I have emailed seller for some proof that he shipped tickets. I will get back here when he replies.

Kind Regards,

Lukasz Cegielski
Seller Support
Team Leader: John Meerholz

________________________________
Od: India SS Escalations
Wysłane: Friday, June 29, 2018 4:55:15 PM
Do: Jelena Kalcuka; India SS Escalations; Lukasz Ciegielski
DW: Subhojit Hati; Caleb Lundinga Lodi
Temat: RE: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago

Assigned to Lukasz,

Regards,
Artur

From: Jelena Kalcuka
Sent: 29 June 2018 10:06
To: India SS Escalations <[email-masked]>
Cc: Subhojit Hati <[email-masked]>; Caleb Lundinga Lodi <[email-masked]>
Subject: Fw: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago

Hi Guys,

Here is a case with an active redirection from 17192003 to 16956188.

Final buyer complains that never received tickets, please you investigate this with the seller.

Kind regards

Jelena Kalcuka

Outsourcing - India

________________________________
From: Subhojit Hati <[email-masked]<mailto:[email-masked]>>
Sent: 28 June 2018 22:48
To: Jelena Kalcuka
Cc: Caleb Lundinga Lodi
Subject: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago

Hi Jelena,

It is an active redirection from 17192003 to 16956188. Final buyer is claiming he didn't receive the tickets however Broker PL provided a dosta vista tracking number. As far as I know Dostavista doesn't provide any tracking number and hence we are unable to track the packlage, could you please contact SS team to check with Broker PL (TID: 17192003) if a proof of delivery can be provided or if we can refund the buyer in this scenario?

Please advise.

Regards,
Subhojit

________________________________
From: "Caleb Lundinga Lodi" <[email-masked]<mailto:[email-masked]>>
To: "Subhojit Hati" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 28 June, 2018 19:43:15
Subject: TID:17192003 ; broker: PL ; Event name:  Portugal vs Morocco - Football World Cup 2018 ; Time to event:  8 day(s), 2 hours ago

Hello Subhojit,

The final buyer traveled from morocco to russia, he provided the LDA but unfortunately he did not receive the tix.

I can see that the seller shipped the tix. The buyer is chasing refund,

Could you please ask SS team to check if the Broker FR sent the tix or not, and inform if we can refund the buyer?

Regards
Caleb

Subject: Re: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago
From: Caleb Lundinga Lodi <[email-masked]>
To: Subhojit Hati <[email-masked]>
Date: Mon, 2 Jul 2018 11:22:31 +0530 (IST)

Hello Subhojit, 

Any updates??? 

Regards 
Caleb 

From: "Caleb Lundinga Lodi" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Sent: Thursday, 28 June, 2018 19:43:15 
Subject: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago 

Hello Subhojit , 

The final buyer traveled from morocco to russia, he provided the LDA but unfortunately he did not receive the tix. 

I can see that the seller shipped the tix. The buyer is chasing refund, 

Could you please ask SS team to check if the Broker FR sent the tix or not, and inform if we can refund the buyer? 

Regards 
Caleb 

Subject: RE: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago
From: India SS Escalations <[email-masked]>
To: Jelena Kalcuka <[email-masked]>, India SS Escalations <[email-masked]>, Lukasz Ciegielski <[email-masked]>
Cc: Subhojit Hati <[email-masked]>, Caleb Lundinga Lodi <[email-masked]>
Date: Fri, 29 Jun 2018 15:55:15 +0000

Assigned to Lukasz,

Regards,
Artur

From: Jelena Kalcuka
Sent: 29 June 2018 10:06
To: India SS Escalations <[email-masked]>
Cc: Subhojit Hati <[email-masked]>; Caleb Lundinga Lodi <[email-masked]>
Subject: Fw: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago

Hi Guys,

Here is a case with an active redirection from 17192003 to 16956188.

Final buyer complains that never received tickets, please you investigate this with the seller.

Kind regards

Jelena Kalcuka

Outsourcing - India

________________________________
From: Subhojit Hati <[email-masked]<mailto:[email-masked]>>
Sent: 28 June 2018 22:48
To: Jelena Kalcuka
Cc: Caleb Lundinga Lodi
Subject: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago

Hi Jelena,

It is an active redirection from 17192003 to 16956188. Final buyer is claiming he didn't receive the tickets however Broker PL provided a dosta vista tracking number. As far as I know Dostavista doesn't provide any tracking number and hence we are unable to track the packlage, could you please contact SS team to check with Broker PL (TID: 17192003) if a proof of delivery can be provided or if we can refund the buyer in this scenario?

Please advise.

Regards,
Subhojit

________________________________
From: "Caleb Lundinga Lodi" <[email-masked]<mailto:[email-masked]>>
To: "Subhojit Hati" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 28 June, 2018 19:43:15
Subject: TID:17192003 ; broker: PL ; Event name:  Portugal vs Morocco - Football World Cup 2018 ; Time to event:  8 day(s), 2 hours ago

Hello Subhojit,

The final buyer traveled from morocco to russia, he provided the LDA but unfortunately he did not receive the tix.

I can see that the seller shipped the tix. The buyer is chasing refund,

Could you please ask SS team to check if the Broker FR sent the tix or not, and inform if we can refund the buyer?

Regards
Caleb

Subject: Fw: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago
From: Jelena Kalcuka <[email-masked]>
To: India SS Escalations <[email-masked]>
Cc: Subhojit Hati <[email-masked]>, Caleb Lundinga Lodi <[email-masked]>
Date: Fri, 29 Jun 2018 09:06:26 +0000

Hi Guys,

Here is a case with an active redirection from 17192003 to 16956188.

Final buyer complains that never received tickets, please you investigate this with the seller.

Kind regards

Jelena Kalcuka

Outsourcing - India

________________________________
From: Subhojit Hati <[email-masked]>
Sent: 28 June 2018 22:48
To: Jelena Kalcuka
Cc: Caleb Lundinga Lodi
Subject: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago

Hi Jelena,

It is an active redirection from 17192003 to 16956188. Final buyer is claiming he didn't receive the tickets however Broker PL provided a dosta vista tracking number. As far as I know Dostavista doesn't provide any tracking number and hence we are unable to track the packlage, could you please contact SS team to check with Broker PL (TID: 17192003) if a proof of delivery can be provided or if we can refund the buyer in this scenario?

Please advise.

Regards,
Subhojit

________________________________
From: "Caleb Lundinga Lodi" <[email-masked]>
To: "Subhojit Hati" <[email-masked]>
Sent: Thursday, 28 June, 2018 19:43:15
Subject: TID:17192003 ; broker: PL ; Event name:  Portugal vs Morocco - Football World Cup 2018 ; Time to event:  8 day(s), 2 hours ago

Hello Subhojit,

The final buyer traveled from morocco to russia, he provided the LDA but unfortunately he did not receive the tix.

I can see that the seller shipped the tix. The buyer is chasing refund,

Could you please ask SS team to check if the Broker FR sent the tix or not, and inform if we can refund the buyer?

Regards
Caleb

Subject: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago
From: Subhojit Hati <[email-masked]>
To: Jelena Kalcuka <[email-masked]>
Cc: Caleb Lundinga Lodi <[email-masked]>
Date: Fri, 29 Jun 2018 03:18:10 +0530 (IST)

Hi Jelena, 

It is an active redirection from 17192003 to 16956188. Final buyer is claiming he didn't receive the tickets however Broker PL provided a dosta vista tracking number. As far as I know Dostavista doesn't provide any tracking number and hence we are unable to track the packlage, could you please contact SS team to check with Broker PL (TID: 17192003) if a proof of delivery can be provided or if we can refund the buyer in this scenario? 

Please advise. 

Regards, 
Subhojit 

From: "Caleb Lundinga Lodi" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Sent: Thursday, 28 June, 2018 19:43:15 
Subject: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago 

Hello Subhojit , 

The final buyer traveled from morocco to russia, he provided the LDA but unfortunately he did not receive the tix. 

I can see that the seller shipped the tix. The buyer is chasing refund, 

Could you please ask SS team to check if the Broker FR sent the tix or not, and inform if we can refund the buyer? 

Regards 
Caleb 

Subject: TID:17192003 ; broker: PL ; Event name: Portugal vs Morocco - Football World Cup 2018 ; Time to event: 8 day(s), 2 hours ago
From: Caleb Lundinga Lodi <[email-masked]>
To: Subhojit Hati <[email-masked]>
Date: Thu, 28 Jun 2018 19:43:15 +0530 (IST)

Hello Subhojit , 

The final buyer traveled from morocco to russia, he provided the LDA but unfortunately he did not receive the tix. 

I can see that the seller shipped the tix. The buyer is chasing refund, 

Could you please ask SS team to check if the Broker FR sent the tix or not, and inform if we can refund the buyer? 

Regards 
Caleb