Subject: Re: 17326202, broker IT, Ultimo , When: 116 day(s), 6 hours away
From: Ashwinee Latchayya <[email-masked]>
To: Monica Messina <[email-masked]>
Date: Sun, 8 Jul 2018 19:48:35 +0530 (IST)

Try use this blurb: 

As we're a ticket marketplace for people to buy and sell tickets, the person selling the tickets sets the price when they list them. Buyers are guaranteed to receive valid tickets in time for the event and sellers are guaranteed to get paid for the tickets they sell. Consequently, we are unable to offer you a refund or exchange for your tickets. This situation is provided for by our general conditions of sale, in accordance with the laws and regulations of the countries where viagogo is active. 

From: "Monica Messina" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 8 July, 2018 19:37:18 
Subject: 17326202, broker IT, Ultimo , When: 116 day(s), 6 hours away 

Hello, 

The buyer is a lawyer, shw wants a refund for the price, the last email is impossible to read, so I'm not sure if it is a threat 

Can you please advise? 

Thanls Monica