Subject: TID 17355134; Broker RU; Event name: Борис Годунов; Time to event: 2 hours away
From: Ashwinee Latchayya <[email-masked]>
To: Stephen Blake <[email-masked]>
Cc: "Caique Gusmao A. Canario" <[email-masked]>
Date: Fri, 6 Jul 2018 19:59:57 +0530 (IST)

Hi Stephen, 

Buyer is chasing ticket. 

According to case note, tickets were shipped on the 5th. 

Caique just got off the phone and buyer has informed him that the hotel is far from the venue. 

Can SS team contact Broker RU to check if a hand delivery can be arranged if tickets haven't been shipped ? 

If tickets have been shipped, can we request proof of purchase ? 

Thank you, 
Ashwinee 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Caique Gusmao A. Canario" <[email-masked]> 
Sent: Friday, 6 July, 2018 17:38:02 
Subject: Fwd: URGENT- TID 17355134; Broker RU; Event name: Борис Годунов; Time to event: 4 hours away 

Caique, 

This is Dosta vista and they don't provide tracking number for this. 

Once delivered, seller should normally provide proof of delivery and then TS is changed to Pending Seller payment. 

Can you follow this up in 1 hour and check if buyer has received ticket ? 

If not received, flag back. 

Thank you, 
Ash 

From: "Caique Gusmao A. Canario" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 6 July, 2018 17:26:38 
Subject: URGENT- TID 17355134; Broker RU; Event name: Борис Годунов; Time to event: 4 hours away 

Hi, 

THIS CASE IS URGENT PLEASE FLEG IMMEDIATELY 

The buyer is complaining that he never received the tix. on the system it was shipped yesterday (email information) but not delivered. Could someone please ask to the seller as there is no TN on the case? The event is in 4 hours. 

Regards, 
Caique