Subject: TID: 16615424 ; Broker BR; Event name: Niall Horan; Time to event: 4 day(s), 19 hours away
From: Ashwinee Latchayya <[email-masked]>
To: Stephen Blake <[email-masked]>
Cc: "Caique Gusmao A. Canario" <[email-masked]>
Date: Fri, 6 Jul 2018 09:16:50 +0530 (IST)

Hi Stephen, 

According to the case history; 

- Checked tickets again and they seem to be valid, but one of them it is not in good quality 
- Informed seller that if buyer complains that was denied entry, they will not get paid. 
- Please inform buyer that tickets are correct and explain about viagogo guarantee. 

Can we record success now ? 

Thank you, 
Ash 

From: "Caique Gusmao A. Canario" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 4 July, 2018 14:27:05 
Subject: Re: 16615424 ; Broker BR; Event name: Niall Horan; Time to event: 8 day(s), 18 hours away 

Please, as per note on case flag to change the status to Pending seller payment. 

Thank you, 
Caique 

From: "Stephen Blake" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Caique Gusmao A. Canario" <[email-masked]> 
Sent: Monday, 2 July, 2018 14:50:38 
Subject: RE: 16615424 ; Broker BR; Event name: Niall Horan; Time to event: 8 day(s), 18 hours away 

HI 

The seller has now missed the deadline given by Mateus, please move to sub and follow the procedure. 

Thank you 

Stephen Blake 

Outsourcing- India 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Monday, July 2, 2018 5:20:38 AM 
To: Stephen Blake 
Cc: Caique Gusmao A. Canario 
Subject: TID: 16615424 ; Broker BR; Event name: Niall Horan; Time to event: 8 day(s), 18 hours away 
Hi Stephen, 

Buyer claims tickets are fake and Mateus Rocha Simoes has requested Proof of Purchase from the seller. 

Seller emailed informing that tickets were bought from a third person who is working out of Brazil and can only provide proof of purchase once the person comes to Brazil. 

Can you advise further action as buyer is worried ? 

Thank you, 
Ashwinee