Subject: Re: TID: 17104485 ; Broker: UK ; Event over: 10 day(s), 13 hours ago ; Event name: Germany vs Mexico - Football World Cup 2018
From: Ashwinee Latchayya <[email-masked]>
To: Natalia Cabrera Castilla <[email-masked]>
Date: Thu, 5 Jul 2018 15:13:31 +0530 (IST)

Hi Nat, 

Escalate for a refund as seller has never provided TN. 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 5 July, 2018 14:49:49 
Subject: Re: TID: 17104485 ; Broker: UK ; Event over: 10 day(s), 13 hours ago ; Event name: Germany vs Mexico - Football World Cup 2018 

any update? 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Natalia Cabrera Castilla" <[email-masked]> 
Sent: Monday, 2 July, 2018 11:42:34 
Subject: Re: TID: 17104485 ; Broker: UK ; Event over: 10 day(s), 13 hours ago ; Event name: Germany vs Mexico - Football World Cup 2018 

Not yet 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 1 July, 2018 12:08:40 
Subject: Re: TID: 17104485 ; Broker: UK ; Event over: 10 day(s), 13 hours ago ; Event name: Germany vs Mexico - Football World Cup 2018 

any updated? 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Jelena Kalcuka" <[email-masked]> 
Cc: "Natalia Cabrera Castilla" <[email-masked]> 
Sent: Thursday, 28 June, 2018 09:42:18 
Subject: TID: 17104485 ; Broker: UK ; Event over: 10 day(s), 13 hours ago ; Event name: Germany vs Mexico - Football World Cup 2018 

Hi Jelena, 

Sandrine was following this case up (seller's side). We still don't know whether the tickets were sent or not. The TN provided is actually the TID. 

Buyer is chasing refund claiming he hasn't received the tickets. 

Can you advise whether we can escalate this for a refund for seller to be charged and not paid ? 

Thank you, 
Ash 

From: "Sandrine Ndahiro" <[email-masked]> 
To: "India SS Escalations" <[email-masked]>, "jelena kalcuka" <[email-masked]> 
Cc: "ashwinee" <[email-masked]>, "Natalia Cabrera Castilla" <[email-masked]> 
Sent: Tuesday, 19 June, 2018 17:03:37 
Subject: Re: 17104485 ; Broker: UK ; Event over: 1 day(s), 16 hours ago ; Event name: Germany vs Mexico - Football World Cup 2018 

Hi all , 

Rang the seller no answer but left them a VM . Will follow up at 4 pm. 

Kind Regards, 

Sandrine 

From: India SS Escalations 
Sent: Tuesday, June 19, 2018 12:22:50 PM 
To: Jelena Kalcuka; India SS Escalations; Sandrine Ndahiro 
Cc: ashwinee; Natalia Cabrera Castilla 
Subject: RE: 17104485 ; Broker: UK ; Event over: 1 day(s), 16 hours ago ; Event name: Germany vs Mexico - Football World Cup 2018 

Assigned to Sandrine 

From: Jelena Kalcuka 
Sent: 19 June 2018 10:28 
To: India SS Escalations <[email-masked]> 
Cc: ashwinee <[email-masked]>; Natalia Cabrera Castilla <[email-masked]> 
Subject: Fw: 17104485 ; Broker: UK ; Event over: 1 day(s), 16 hours ago ; Event name: Germany vs Mexico - Football World Cup 2018 

Hi Guys, 

Please can seller and check if he shipped tickets or not and if he can provide correct TN. Buyer complains that not received tickets and tracking number comes as invalid. 

Kind regards 

Jelena Kalcuka 

Outsourcing - India 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 19 June 2018 07:50 
To: Jelena Kalcuka 
Cc: Natalia Cabrera Castilla 
Subject: TID: 17104485 ; Broker: UK ; Event over: 1 day(s), 16 hours ago ; Event name: Germany vs Mexico - Football World Cup 2018 

Hi Jelena, 

Buyer claims never having received her tickets. 

Seller has provided invalid tracking number. The tracking number provided is actually the TID. 

Can we check whether the seller has really shipped the tickets and request the tracking number in order to investigate the case better? 

Thank you, 

Ashwinee