Subject: Re: TID: 16451098 - When: 4 day(s), 22 hours ago - Name : George Benson
From: Ashwinee Latchayya <[email-masked]>
To: Vipin Rawat <[email-masked]>
Date: Thu, 5 Jul 2018 08:56:55 +0530 (IST)

the link states that the event was not cancelled, only that it was a terrible performance, unfortunatley we cannot refund the buyer here. 

There's a blurb for that. 

I think it says we cannot offer refund due to artist's performance or half performance. You can ammend the blurb 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Vipin Rawat" <[email-masked]> 
Sent: Tuesday, 3 July, 2018 18:58:05 
Subject: Re: TID: 16451098 - When: 4 day(s), 22 hours ago - Name : George Benson 

flagged 

From: "Vipin Rawat" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 2 July, 2018 22:32:00 
Subject: TID: 16451098 - When: 4 day(s), 22 hours ago - Name : George Benson 

Hi ash., 

unfortunately George Benson had throat problems and cancelled the show half way through the show. His management team came on stage and announced that there would be an announcement regarding the tickets, possible refund was mentioned at the time. 

kindly check this link below. 

http://www.dailymail.co.uk/news/article-5896579/Angry-George-Benson-fans-BOO-legendary-star-loses-voice-Royal-Albert-Hall-concert.html 

Regards 
Vipin Rawat PT