Subject: FW: [IMPORTANT INFO] - Ed Sheeran RAG cases for Amsterdam 28/06/2018
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 2 Jul 2018 18:56:23 +0000

From: David Lee
Sent: Thursday 28 June 2018 17:50
To: CS Ireland <[email-masked]>
Subject: RE: [IMPORTANT INFO] - Ed Sheeran RAG cases for Amsterdam 28/06/2018

                                IMPORTANT INFO

DATE

08/06/2018

TOPIC

Ed Sheeran RAG cases for Amsterdam 28/06/2018

DETAILS

Please use the below template when sending on reports of RAG for ED Sheeran Amsterdam only.

This is not to be used for any other event.

  *   You should follow the normal RAG process, with the additional step of asking the buyer to provide proof.
  *   Do not confirm a refund, advise that we will need to investigate.
  *   Do Not use the UK events scripts handed out previously, these do not apply.

All sections must be completed.

TID

Event Date

Gate

Did buyer have his tickets scanned as invalid? (Y/N)

If not, who directed buyer to Kiosk?

Why were the tickets invalidated?

Did buyer buy new tickets?

Other comments

Did buyer send proof?

Picture of invalid tickets? (Y/N)

Picture of new tickets? (Y/N)

Letter from Venue/Event Organiser (Y/N)

Did the buyer ask to cancel the purchase before the event? (Y/N)

KB LINK