Subject: FW: 16320978 - Romeo Santos - 19/11/2018 00:00:00 - Natalia.Cabrera - Escalating when the case has already been dealt with
From: Brian Sexton <[email-masked]>
To: ashwinee <[email-masked]>
Cc: Virat Joshi <[email-masked]>
Date: Mon, 2 Jul 2018 16:48:47 +0000

Hi Ashwinee,

Could you please review this case with Natalia?

She escalated to shipping investigation but the case was already resolved by shipping investigation 4 days ago. She did not read the case history.

Kind regards,
Brian

From: Kyle ODonnell
Sent: Monday 2 July 2018 17:46
To: Brian Sexton <[email-masked]>
Subject: 16320978 - Romeo Santos - 19/11/2018 00:00:00 - Natalia.Cabrera - Escalating when the case has already been dealt with

Hi Brian,

Another example of an agent who obviously is not reading all the case notes see images attached below. This should not have been escalated as I had already resolved the shipping issue and PS will replace the order when they have something available.

Kind Regards,

Kyle O' Donnell
Shipping Investigation Specialist