Subject: Fwd: [PROCESS UPDATE] - Redirection Flags Update
From: Ashwinee Latchayya <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Date: Mon, 2 Jul 2018 12:40:39 +0530 (IST)

From: "Robert" <[email-masked]> 
To: "Viagogo Group" <[email-masked]> 
Sent: Wednesday, 24 January, 2018 14:07:42 
Subject: FW: [PROCESS UPDATE] - Redirection Flags Update 

	

PROCESS UPDATE 

DATE 	

23/01/2018 

TOPIC 	

Redirection Flags Update 

DETAILS 	

As you know, we have 2 kinds of redirections: 

· The manual redirections that we flag using the action “Mark Redirection” 

· The automated redirections that the system flags when a buyer resells their paper tickets via the one-click relist process in “My Account” 

We are now flagging both types on CSL and CSR using different wording – so that it makes it easier to understand. 

Manual Redirections 

Flag on CSL : 

Flag on CSR : 

What does Manual Active Redirection mean? 

· Manual Redirections are the orders that were marked as redirection by an agent via CSL or CSR when a customer informs us that they relisted their tickets ( and there is no flag on the order yet ). 

· These transactions are sent to a dedicated team who determines if we can manually redirect the tickets or if we need to inform the new seller that tickets cannot be redirected. 

Review the full workflow here : [ http://wiki.viagogo.corp/display/CSK/Flagging+a+Redirection | 
http://wiki.viagogo.corp/display/CSK/Flagging+a+Redirection ] 

Automated Redirection 

Flag on CSL : 

Flag on CSR : 

What does Active Redirection mean? 

· Active Redirections are the orders that the system is redirecting automatically when a buyer relists their tickets via the one-click relist link in My Account 

· The tickets will go directly from the first seller to the end buyer 

Review the full workflow here: [ http://wiki.viagogo.corp/display/CSK/Automated+Redirections | 
http://wiki.viagogo.corp/display/CSK/Automated+Redirections ]