Subject: Re: TID : 15423024 - When: 1 day(s), 10 hours away - State : Substituted - DPlan : e-ticket EUR (but should be a paper plan)
From: Ashwinee Latchayya <[email-masked]>
To: kasende <[email-masked]>
Date: Mon, 2 Jul 2018 10:15:13 +0530 (IST)

Hi Daniels, 

Can you escalate to payment to reverse charge ? 

Partial refund ; CS error and mention everything clearly otherwise payments will send the escalation back. 

You can call me before you escalate the case. 

Thank you, 
Ash 

From: "kasende" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 29 June, 2018 14:17:28 
Subject: TID : 15423024 - When: 1 day(s), 10 hours away - State : Substituted - DPlan : e-ticket EUR (but should be a paper plan) 

Hello, 

This buyer turn Seller has been Substituted but the mistake came from CSL. 

She relisted her tickets as E-ticket when they were paper tickets. 

She asked how she can send the ticket and no one advised her or changed the delivery plan so she has been sub. The advisor did not change the delivery plan but asked to buyer the delivery address. 

Please advise what should be done for her since the event is in one day. 

Keeping the case on Follow up. 

Regards, 
Daniels