Subject: Re: 17121545 ; Broker: BR ; Event name: Villa Mix Festival 2018 - Goiânia ; Time to event: 2 day(s), 5 hours away
From: Ashwinee Latchayya <[email-masked]>
To: jelena kalcuka <[email-masked]>
Cc: Guilherme Swamipersad Costa Autar <[email-masked]>
Date: Fri, 29 Jun 2018 16:34:00 +0530 (IST)

Hi Jelena, 

Here is a TID which can be useful for investigating the issue: 17252796 

Thank you, 
Ashwinee 

From: "jelena kalcuka" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Guilherme Swamipersad Costa Autar" <[email-masked]> 
Sent: Friday, 29 June, 2018 16:21:22 
Subject: Re: 17121545 ; Broker: BR ; Event name: Villa Mix Festival 2018 - Goiânia ; Time to event: 2 day(s), 5 hours away 

Hi Aswinee, 

Do you have TIDs as an example it would be very useful for an investigation. 

Usually if tickets should be personalized buyer's names are in sellers confirmation email or if something been changed, some work items from relevant department should be in a case notes. 

Kind regards 

Jelena Kalcuka 

Outsourcing - India 

From: Ashwinee Latchayya <[email-masked]> 
Sent: 29 June 2018 11:18:16 
To: Jelena Kalcuka 
Cc: Guilherme Swamipersad Costa Autar 
Subject: TID: 17121545 ; Broker: BR ; Event name: Villa Mix Festival 2018 - Goiânia ; Time to event: 2 day(s), 5 hours away 
Hi Jelena, 

Agent has received a call from a very concerned buyer who is willing to take legal action if tickets turns out to be invalid. 

Buyer claims that tickets should be personalised. Agent has had some cases where other Brokers have personalised tickets accordingly. 

Can you advise whether event is a personalised one or not ? 

Thank you, 
Ashwinee.