Subject: Fwd: LMS Transaction States
From: Ashwinee Latchayya <[email-masked]>
To: Miriam Rosario <[email-masked]>
Date: Thu, 28 Jun 2018 18:36:07 +0530 (IST)

From: "Brian Sexton" <[email-masked]> 
To: "[email-masked]" <[email-masked]> 
Cc: "Virat" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Maiwenn Gouthe" <[email-masked]> 
Sent: Tuesday, 10 April, 2018 22:16:08 
Subject: LMS Transaction States 

Hi everyone, 

For LMS when an order is 'Pending Pickup' it means that tickets are ready for the buyer to pick-up. 

It means LMS have received and sorted the tickets, they have taken the necessary action on their end. 

Agents should not be emailing LMS for cases where the transaction state is 'Pending Pickup'. 

Please refer to the LMS transaction states: 

Pending Shipment Creation 	

The transaction has not been shipped yet and the shipping label has not been printed yet 

Pending shipment 	

Shipping label has been printed, but the transaction hasn’t been shipped yet 

In Transit 	

Tickets have been posted and are on their way to viagogo 

Pending Transfer 	

Transaction has been delivered to viagogo drop off point 

Pending Pickup 	

Tickets have been packed by the LMS team and are ready for collection. 

Pending Seller Payment 	

The tickets have been successfully collected by the buyer and the seller will be paid 

If there are any queries about LMS or if any agent thinks they need to contact LMS please inform your Floor Support. 

@FS -if you receive any queries from agents regarding LMS that you are unsure of please flag them on the Google Doc and myself or Jelena will look into them. 

Please do not contact LMS unnecessarily. 

Kind regards, 

Brian