Subject: TID: 16363317 ; Broker: IT ; Event name: Beyonce & Jay Z ; Time to event: 6 hours away
From: Ashwinee Latchayya <[email-masked]>
To: jelena kalcuka <[email-masked]>
Cc: Caleb Lundinga Lodi <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Thu, 28 Jun 2018 17:56:48 +0530 (IST)

Hi Jelena, 

This case was assigned to Sara who has asked the seller to provide proof that tickets will need to be collected at the venue. 

Buyer has called again and is worried. Seller has also provided proof. 

Can Sara be informed that seller has provided proof requested and take relevant action in regards to the case? 

Thank you, 
Ashwinee 

From: "jelena kalcuka" <[email-masked]> 
To: "India SS Escalations" <[email-masked]> 
Cc: "ashwinee" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 28 June, 2018 14:46:24 
Subject: Fw: 16363317 ; Broker: IT ; Event name: Beyonce & Jay Z ; Time to event: 9 hours away 

Hi Guys, 

Seller shipped to the buyer letter where says that tickets should be collected on the day of the event . 

Please can you contact this seller and investigate as event is very close. 

Kind regards 

Jelena Kalcuka 

Outsourcing - India 

From: Ashwinee Latchayya <[email-masked]> 
Sent: 28 June 2018 10:04 
To: Jelena Kalcuka 
Cc: Rosette Modiri; Caleb Lundinga Lodi 
Subject: TID: 16363317 ; Broker: IT ; Event name: Beyonce & Jay Z ; Time to event: 9 hours away 
Hi Jelena, 

Buyer called and was worried as he has received a letter informing that he has to pick the tickets up at the venue. Buyer provided proof. 

Can we move this to sub or should we allow the broker to go ahead with the 'COBO' and reassure the buyer? 

Thank you, 
Ashwinee