Subject: TID: 15401723 ; Broker DE ;Event over: 9 day(s), 15 hours ago ; Event name: Peru vs Denmark - Football World Cup 2018
From: Ashwinee Latchayya <[email-masked]>
To: Stephen Blake <[email-masked]>
Cc: Natalia Cabrera Castilla <[email-masked]>
Date: Tue, 26 Jun 2018 12:56:03 +0530 (IST)

Hi Stephen, 

Can you advise what to do next as both buyer and seller have provided proof. 

Thank you, 
Ashwinee 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 26 June, 2018 12:35:21 
Subject: Re: TID: 15401723 ; Broker DE ; Time to event: 1 day(s), 3 hours away ; Event name: Peru vs Denmark - Football World Cup 2018 

any updated? 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 25 June, 2018 12:38:17 
Subject: Re: TID: 15401723 ; Broker DE ; Time to event: 1 day(s), 3 hours away ; Event name: Peru vs Denmark - Football World Cup 2018 

Any updated? 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Stephen Blake" <[email-masked]> 
Cc: "Jelena Kalcuka" <[email-masked]>, "Natalia Cabrera Castilla" <[email-masked]> 
Sent: Friday, 15 June, 2018 18:25:38 
Subject: TID: 15401723 ; Broker DE ; Time to event: 1 day(s), 3 hours away ; Event name: Peru vs Denmark - Football World Cup 2018 

Hi Stephen, 

Can you advise what to do next as both buyer and seller have provided proof. 

Thank you, 
Ashwinee 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 15 June, 2018 17:57:34 
Subject: Re: AW: 15401723 ; Broker DE ; Time to event: 4 day(s), 7 hours away ; Event name: Peru vs Denmark - Football World Cup 2018 

Ash, 
Can you advise what to do? 

Thanks!! 

Nat 

From: "Manuel Scholian" <[email-masked]> 
To: "Nikita Griffin" <[email-masked]>, "India SS Escalations" <[email-masked]>, "Jelena Kalcuka" <[email-masked]>, "John Meerholz" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]>, "Natalia Cabrera Castilla" <[email-masked]>, "Agnieszka Rodak" <[email-masked]>, "Brigitte Neilson" <[email-masked]>, "Christian Meyer" <[email-masked]> 
Sent: Wednesday, 13 June, 2018 18:38:50 
Subject: AW: 15401723 ; Broker DE ; Time to event: 4 day(s), 7 hours away ; Event name: Peru vs Denmark - Football World Cup 2018 

Hello Nikita 

Original seller provided proof under 14885163 that he shipped three tickets. On the photo the label is also visible (photo was taken before dispatch). Seller shipped on time. 

Kind regards, 
Manuel 

Von: Manuel Scholian 
Gesendet: Mittwoch, 13. Juni 2018 11:59:15 
An: Nikita Griffin; India SS Escalations; Jelena Kalcuka; John Meerholz 
Cc: ashwinee; Natalia Cabrera Castilla; Agnieszka Rodak; Brigitte Neilson; Christian Meyer 
Betreff: AW: 15401723 ; Broker DE ; Time to event: 4 day(s), 7 hours away ; Event name: Peru vs Denmark - Football World Cup 2018 

+ DE seller support 

Von: Manuel Scholian 
Gesendet: Mittwoch, 13. Juni 2018 11:58:25 
An: Nikita Griffin; India SS Escalations; Jelena Kalcuka; John Meerholz 
Cc: ashwinee; Natalia Cabrera Castilla 
Betreff: AW: 15401723 ; Broker DE ; Time to event: 4 day(s), 7 hours away ; Event name: Peru vs Denmark - Football World Cup 2018 

Hello Nikita 

Seller shipped on time. I asked the seller for a photo of the tickets before dispatch. Seller has a huge amount of tickets, I believe Rainer also helped him. Not sure if seller took photos. I will reply as soon as seller comes back 

Kind regards, 
Manuel 

Von: Nikita Griffin 
Gesendet: Mittwoch, 13. Juni 2018 11:48:33 
An: Manuel Scholian; India SS Escalations; Jelena Kalcuka; John Meerholz 
Cc: ashwinee; Natalia Cabrera Castilla 
Betreff: RE: 15401723 ; Broker DE ; Time to event: 4 day(s), 7 hours away ; Event name: Peru vs Denmark - Football World Cup 2018 

Hi Manuel, 

Does the seller keep any record of whats sent or any pictures – did he send on time? 

Kind Regards 

Nikita 

From: Manuel Scholian 
Sent: 13 June 2018 11:47 
To: India SS Escalations <[email-masked]>; Jelena Kalcuka <[email-masked]>; John Meerholz <[email-masked]>; Nikita Griffin <[email-masked]> 
Cc: ashwinee <[email-masked]>; Natalia Cabrera Castilla <[email-masked]> 
Subject: AW: 15401723 ; Broker DE ; Time to event: 4 day(s), 7 hours away ; Event name: Peru vs Denmark - Football World Cup 2018 

Hello John/Nikita 

The final buyer reported that the envelope in the inside of the UPS envelope was already opened with a knife at the bottom. The outer envelope looked closed when it arrived. The original seller is [ mailto:[email-masked] | [email-masked] ] 

We did not receive empty envelope / wrong quantity cases with this seller so far. 

Should we deem this as carrier fault and move to replacement? TID 15401723. Order value 1000 euros 

The buyer says he received 2 out of 3 tickets. 

Kind regards, 
Manuel 

Von: India SS Escalations 
Gesendet: Mittwoch, 13. Juni 2018 11:17:42 
An: Jelena Kalcuka; India SS Escalations; Manuel Scholian 
Cc: ashwinee; Natalia Cabrera Castilla 
Betreff: RE: 15401723 ; Broker DE ; Time to event: 4 day(s), 7 hours away ; Event name: Peru vs Denmark - Football World Cup 2018 

Assigned to Manuel 

From: Jelena Kalcuka 
Sent: 12 June 2018 10:55 
To: India SS Escalations < [ mailto:[email-masked] | [email-masked] ] > 
Cc: ashwinee < [ mailto:[email-masked] | [email-masked] ] >; Natalia Cabrera Castilla < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fw: 15401723 ; Broker DE ; Time to event: 4 day(s), 7 hours away ; Event name: Peru vs Denmark - Football World Cup 2018 

Hi Guys, 

Buyer received tickets and complains that 1 tickets is missing. Purchased 3, received 2. Proof provided. 

Please can you contact seller and check if he forgot to put another ticket. 

Kind regards 

Jelena Kalcuka 

Outsourcing - India 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 12 June 2018 10:16 
To: Jelena Kalcuka 
Cc: Natalia Cabrera Castilla 
Subject: TID: 15401723 ; Broker DE ; Time to event: 4 day(s), 7 hours away ; Event name: Peru vs Denmark - Football World Cup 2018 

Hi Jelena, 

Buyer emailed claiming to have received 2 tickets instead of 3. 

Buyer purchased 3 tickets & provided proof. 

Can SS team contact Broker DE to investigate this case ? 

Thank you, 

Ashwinee