Subject: Re: TID 16401101 ; Fan Seller ; Event name: Britney Spears ; Time to event: 46 day(s), 2 hours away
From: Ashwinee Latchayya <[email-masked]>
To: "Caique Gusmao A. Canario" <[email-masked]>
Date: Mon, 25 Jun 2018 09:10:15 +0530 (IST)

Hi Caique, 

Escalate to payments for seller to be payed and charges reversed. CS error as reason code. 

Thank you, 
Ash 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Caique Gusmao A. Canario" <[email-masked]> 
Sent: Saturday, 23 June, 2018 17:28:10 
Subject: Re: TID 16401101 ; Fan Seller ; Event name: Britney Spears ; Time to event: 46 day(s), 2 hours away 

Flagged on google doc 

From: "Caique Gusmao A. Canario" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 19 June, 2018 15:32:56 
Subject: TID 16401101 ; Fan Seller ; Event name: Britney Spears ; Time to event: 46 day(s), 2 hours away 

Hi, 

Ash, this is the case Britney Spears/Gay Pride that we talk about. This case was incorrectly investigate by the CS Team and Seller is been wrongly penalised. 
I will try explain in topcs to be more clear. 

1- Buyer Downloaded the tix. 
2- Buyer emailed us complaining that she received a Wrong tix, because she purchase the tix for Britney Spears but received the tix for Gay Pride event. 
3- We wrongly investigate and took the tix as wrong and escalate. 
4- We cancelled the sale/charged the seller 
5- The Seller come back to us explaining that the tix are correct, it is a Britney Spears show, she is the headline of the event (you can check it easily in https://www.britneyspears.com/events, the event is on the official website of the singer as HER show), and also all the listings in viagogo website are named as " Britney Spears". 
6- We did not accepted (or even check) his information and confirm that he did not fulfil. 
7- Seller comeback several times explaining. 
8- We kept the case in follow up for 1 week and assumed that the tix were correct and we will cancel the charge and suggested the seller to relist the tix. 
9- Seller return to us saying that it is not fear because the sale/tix were correct and also the buyer downloaded the tix, so if the seller relist the tix and the new buyer be RAG he will be penalysed. We cannot guarantee that the first buyer will not use/sell the tix downloaded 
10- We keep saying to him to list again. 

P.S- The transaction was substituted for TID 16469793 which is also " Britney Spears" event. 

Could you please look into this and record to success ? This seller is covered by the garantee also, and he did everything correct. He needs to be paid for this sale. 
Kindly put me in CC when flag this case, 

Thank you, 
Caique