Subject: Re: 16/06/18- TID: 16944960 / event name: Portugal vs Morocco - Football World Cup 2018 / TE: 4 day(s), 1 hours away
From: Ashwinee Latchayya <[email-masked]>
To: sidje <[email-masked]>
Date: Thu, 21 Jun 2018 18:35:00 +0530 (IST)

Hi Gi gi, 

please get the seller charges removed and request payment of seller 

Thank you, 
Ash 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "sidje" <[email-masked]> 
Sent: Wednesday, 20 June, 2018 11:21:08 
Subject: Re: 16/06/18- TID: 16944960 / event name: Portugal vs Morocco - Football World Cup 2018 / TE: 4 day(s), 1 hours away 

FLagged 

From: "sidje" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 19 June, 2018 18:12:27 
Subject: Fwd: 16/06/18- TID: 16944960 / event name: Portugal vs Morocco - Football World Cup 2018 / TE: 4 day(s), 1 hours away 

Hi Ash, 

Seller called enquiring on his sale and asking why he has been charged. Actually seller shipped tix on time to buyer DA and provided shipping details to 02/06/18 (MSBD is on 11/06/18). Since we failed to provide TN to buyer, buyer travelled to event country whereas tix were delivered to his home DA. Buyer contacted us multiple time chasing tix and informing that he will be travelling for the event. So I asked for replacement and FS approved. 

- In this case seller should not be charged as he fulfilled his order. 

Can you please contact relevant department for reverse seller charge sinc he is not at fault? 

Regards, 
Sidje 

From: "Stephen Blake" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Cc: "Sidje Anne Ginette Ehua" <[email-masked]> 
Sent: Saturday, 16 June, 2018 20:03:51 
Subject: Re: 16/06/18- TID: 16944960 / event name: Portugal vs Morocco - Football World Cup 2018 / TE: 4 day(s), 1 hours away 

Hi 

I have moved it to pending replacement now. 

Thanks 

Stephen 

From: Worchuirin M <[email-masked]> 
Sent: Saturday 16 June 2018 15:08:39 
To: Stephen Blake 
Cc: Sidje Anne Ginette Ehua 
Subject: Re: 16/06/18- TID: 16944960 / event name: Portugal vs Morocco - Football World Cup 2018 / TE: 4 day(s), 1 hours away 
Hi Stephen, 

We are still not able to choose pending replacement. There is only pending sub option. 

Can you please check and advise. 

Thanks & Regards, 
M.Worchuirin 

From: "stephen blake" <[email-masked]> 
To: "Worchuirin M" <[email-masked]> 
Cc: "Sidje Anne Ginette Ehua" <[email-masked]> 
Sent: Saturday, 16 June, 2018 18:46:38 
Subject: Re: 16/06/18- TID: 16944960 / event name: Portugal vs Morocco - Football World Cup 2018 / TE: 4 day(s), 1 hours away 

Hi 

Refresh the page and try again, it should work now. 

Thanks 

Stephen 

From: Worchuirin M <[email-masked]> 
Sent: Saturday 16 June 2018 14:12:03 
To: Stephen Blake 
Cc: Sidje Anne Ginette Ehua 
Subject: Re: 16/06/18- TID: 16944960 / event name: Portugal vs Morocco - Football World Cup 2018 / TE: 4 day(s), 1 hours away 

Hi Stephen, 

Thanks for the quick update. 

We are unfortunately not getting the option to move order to pending replacement. 

Can you record success,So that we can move order to pending replacement. 

Thanks & Regards, 

M.Worchuirin 

From: "stephen blake" <[email-masked]> 
To: "Worchuirin M" <[email-masked]> 
Cc: "Sidje Anne Ginette Ehua" <[email-masked]> 
Sent: Saturday, 16 June, 2018 18:12:33 
Subject: RE: 16/06/18- TID: 16944960 / event name: Portugal vs Morocco - Football World Cup 2018 / TE: 4 day(s), 1 hours away 

Hi 

Yes, please move to replacement. 

Thank you 

Stephen Blake 

Outsourcing- India 

From: Worchuirin M <[email-masked]> 
Sent: Saturday, June 16, 2018 1:22:59 PM 
To: Stephen Blake 
Cc: Sidje Anne Ginette Ehua 
Subject: Fwd: 16/06/18- TID: 16944960 / event name: Portugal vs Morocco - Football World Cup 2018 / TE: 4 day(s), 1 hours away 

Hi Stephen, 

According to case notes,Buyer confirmed he will be travelling to the event country on 12/06/2018. 

We requested to ship ticket manually as seller was unable to print the shipping label on 31/05/2018. 

Seller provided us the proof of shipment on 02/06/2018. Buyer called that they are in the event country and chasing for the tickets. 

As per TN VG301532587FR, [ https://protect-eu.mimecast.com/s/yYcBC1Wz0tMBkXkuL7US1 | https://track.aftership.com/la-poste-colissimo/VG301532587FR? ] : Shipment has been delivered in morroco. 

Can we move the order to pending replacement. 

Thanks & Regards, 

M.Worchuirin 

From: "Sidje Anne Ginette Ehua" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 16 June, 2018 13:40:59 
Subject: 16/06/18- TID: 16944960 / event name: Portugal vs Morocco - Football World Cup 2018 / TE: 4 day(s), 1 hours away 

Hi Mike, 

Buyer called chasing tix. Actually seller shipped tix on time to buyer DA and provided shipping details to 02/06/18 (MSBD is on 11/06/18 ). Since we failed to provide TN to buyer, he travel to event country whereas tix were in transit to his home DA. Buyer contacted us multiple time chasing tix and informing that he will be travelling for the event. 

Can you please look into this case and advise what to do since tix are now delivered to buyer's DA. 

Regards, 

Sidje