Subject: TID: 14695627 ; Broker: PL ; Event name: Semi-Final 1 - Football World Cup 2018 ; Time to event: 19 day(s), 12 hours away
From: Ashwinee Latchayya <[email-masked]>
To: Stephen Blake <[email-masked]>
Cc: Vipin Rawat <[email-masked]>
Date: Thu, 21 Jun 2018 11:55:38 +0530 (IST)

Hi Stephen, 

Agent edson.batista was following up this case and flagged to his TL and was awaiting reply from his TL. 

He accidentally wrapped up the case and now buyer has replied. 

Our agent isn't sure what to respond and agent Edson was awaiting respsonse from his TL. 

Can you reassign the case to Edson ? 

Thank you, 
Ashwinee