Subject: TID 13235632 ; Broker: UK ; Time to event: 2 hours away ; Event name; Ed Sheeran
From: Ashwinee Latchayya <[email-masked]>
To: Guilherme Swamipersad Costa Autar <[email-masked]>
Cc: "Caique Gusmao A. Canario" <[email-masked]>, Viraat <[email-masked]>
Date: Fri, 15 Jun 2018 19:15:13 +0530 (IST)

Hi Gui, 

Need your help here. 

As Caique is off today and event is in 2 hours ; Can you call buyer and advise him that tickets are correct please? See thread mail. 

Thank you, 
Ashwinee 

From: "Anezka Koubkova" <[email-masked]> 
To: "India SS Escalations" <[email-masked]>, "jelena kalcuka" <[email-masked]> 
Cc: "ashwinee" <[email-masked]>, "Caique Gusmao A. Canario" <[email-masked]> 
Sent: Friday, 15 June, 2018 16:13:47 
Subject: Re: TID 13235632 ; Broker: UK ; Time to event: 1 day(s), 1 hours away ; Event name; Ed Sheeran 

Hi Caique, 

can you please advise buyer that tickets received will grant her to gain entry to in VIP section as these are Club member tickets. Seller [email-masked] is selling tix only for VIP at this venue as he is member. All sections in level 200 are VIP. 

Kind regards, 

Anezka 

From: India SS Escalations 
Sent: Friday, June 15, 2018 11:24:24 AM 
To: Jelena Kalcuka; India SS Escalations; Anezka Koubkova 
Cc: ashwinee; Caique Gusmao A. Canario 
Subject: RE: TID 13235632 ; Broker: UK ; Time to event: 1 day(s), 1 hours away ; Event name; Ed Sheeran 

Assigned to Anezka 

From: Jelena Kalcuka 
Sent: Thursday 14 June 2018 17:38 
To: India SS Escalations <[email-masked]> 
Cc: ashwinee <[email-masked]>; Caique Gusmao A. Canario <[email-masked]> 
Subject: Fw: TID 13235632 ; Broker: UK ; Time to event: 1 day(s), 1 hours away ; Event name; Ed Sheeran 

Hi Guys, 

Please can you request POP from the seller. Seller mentioned in listing notes that tickets will be VIP, but it not mentioned on tickets. 

Kind regards 

Jelena Kalcuka 

Outsourcing - India 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 14 June 2018 16:26 
To: Jelena Kalcuka 
Cc: Caique Gusmao A. Canario 
Subject: TID 13235632 ; Broker: UK ; Time to event: 1 day(s), 1 hours away ; Event name; Ed Sheeran 

Hi Jelena, 

Buyer claims that tickets received are incorrect. 

Buyer purchased VIP tickets and tickets doesn't show it's VIP. 

Can you check with Broker UK whether tickets includes VIP or not ? 

Thank you, 

Ashwinee 

From: "Caique Gusmao A. Canario" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 13 June, 2018 21:56:57 
Subject: TID 13235632 - VIP access 

Hi, 

This buyer is complaining that he purchased the tix which includes VIP but received a normal tix. 

The section and rest of the tix are correct. But I do not know if the VIP should comes apart or it is already included in the tix. 

Could you look into this please? 

PFA 

Regards, 

Caique