Subject: TID: 15359579 ; Broker: ES ; Event name: Bruno Mars - Rock in Rio Lisbon 2018 - Saturday & Sunday ; Time to event: 9 day(s), 19 hours away
From: Ashwinee Latchayya <[email-masked]>
To: Stephen Blake <[email-masked]>
Cc: Lucas Araujo <[email-masked]>
Date: Fri, 15 Jun 2018 12:33:53 +0530 (IST)

Hi Stephen, 

According to Irene Hernandez's mail the seller had to send extra tickets which was done through Cmail. 

Buyer claims not having received them. Can the tickets be resent to the buyer through cmail ? 

Thank you, 
Ashwinee 

From: "Lucas Araujo" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 13 June, 2018 21:17:21 
Subject: [URGENT] ID : 15359579 - Bruno Mars - Rock in Rio Lisbon 2018 - Saturday & Sunday - 9 day(s), 19 hours away - Broker ES 

Hi Ash, 

Here in this case they mentioned that they sent the tickets through CM, but buyer said that she didn't receive these tickets. 

Can you ask SS team to contact Broker and check which tickets they sold to this buyer? 

Kind Regards, 
Lucas.