Subject: Re: 14878063; Broker: SE ; Event name: Ed Sheeran ; Time to event: 1 day(s), 5 hours away
From: Jelena Kalcuka <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Wed, 13 Jun 2018 14:43:11 +0000

Hi Ashwinee,

Below is response

Kind regards

Jelena Kalcuka

Outsourcing - India

________________________________
From: Ashwinee Latchayya <[email-masked]>
Sent: 13 June 2018 12:13:30
To: Jelena Kalcuka
Cc: Rosette Modiri
Subject: TID: 14878063; Broker: SE ; Event name: Ed Sheeran ; Time to event: 1 day(s), 5 hours away

Hi Jelena,

Original seller: Primary (Order ID: 17102836)

Bought by: Biljettkungen Ab. He resold the tickets under TID: 14878063.

According to case note; the address was manually redirected.

The address on original TID is:
Jenga Court
356 High Road, apartment 12
Wembley
London
HA9 6BX
GB

And this address is that of the final buyer.

However, according to the tracking number, the tickets are being sent to Switzerland.

Awaiting for further instruction.

Thank you,
Ashwinee.

________________________________
From: "jelena kalcuka" <[email-masked]>
To: "Ashwinee Latchayya" <[email-masked]>
Cc: "Rosette Modiri" <[email-masked]>
Sent: Wednesday, 13 June, 2018 16:07:47
Subject: Re: 14878063; Broker: SE ; Event name: Ed Sheeran ; Time to event: 1 day(s), 6 hours away

Hi Guys,

Please can you give more clarification in this case. Please can you explain in which order seller purchased tickets to fulfill which order.

There are 3 order connected with this seller for this event.

Please can you confirm which buyer complains that tickets were sent to wrong address.

Kind regards

Jelena Kalcuka

Outsourcing - India

________________________________
From: Ashwinee Latchayya <[email-masked]>
Sent: 13 June 2018 11:07:54
To: Jelena Kalcuka
Cc: Rosette Modiri
Subject: TID: 14878063; Broker: SE ; Event name: Ed Sheeran ; Time to event: 1 day(s), 6 hours away

Hi Jelena,

Buyer is chasing tickets. Tickets were sent to a wrong address.

According to case note, the address was manually redirected.
Original order (17102836) is a primary one and the delivery address is the final buyer's travel address.

Can you approve this replacement ?

Thank you,
Ashwinee.,