Subject: AW: 15401723 ; Broker DE ; Time to event: 4 day(s), 7 hours away ; Event name: Peru vs Denmark - Football World Cup 2018
From: Manuel Scholian <[email-masked]>
To: Nikita Griffin <[email-masked]>, India SS Escalations <[email-masked]>, Jelena Kalcuka <[email-masked]>, John Meerholz <[email-masked]>
Cc: ashwinee <[email-masked]>, Natalia Cabrera Castilla <[email-masked]>, Agnieszka Rodak <[email-masked]>, Brigitte Neilson <[email-masked]>, Christian Meyer <[email-masked]>
Date: Wed, 13 Jun 2018 13:08:50 +0000

Hello Nikita

Original seller provided proof under 14885163 that he shipped three tickets. On the photo the label is also visible (photo was taken before dispatch). Seller shipped on time.

Kind regards,
Manuel

________________________________
Von: Manuel Scholian
Gesendet: Mittwoch, 13. Juni 2018 11:59:15
An: Nikita Griffin; India SS Escalations; Jelena Kalcuka; John Meerholz
Cc: ashwinee; Natalia Cabrera Castilla; Agnieszka Rodak; Brigitte Neilson; Christian Meyer
Betreff: AW: 15401723 ; Broker DE ; Time to event: 4 day(s), 7 hours away ; Event name: Peru vs Denmark - Football World Cup 2018

+ DE seller support

________________________________
Von: Manuel Scholian
Gesendet: Mittwoch, 13. Juni 2018 11:58:25
An: Nikita Griffin; India SS Escalations; Jelena Kalcuka; John Meerholz
Cc: ashwinee; Natalia Cabrera Castilla
Betreff: AW: 15401723 ; Broker DE ; Time to event: 4 day(s), 7 hours away ; Event name: Peru vs Denmark - Football World Cup 2018

Hello Nikita

Seller shipped on time. I asked the seller for a photo of the tickets before dispatch. Seller has a huge amount of tickets, I believe Rainer also helped him. Not sure if seller took photos. I will reply as soon as seller comes back

Kind regards,
Manuel

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Von: Nikita Griffin
Gesendet: Mittwoch, 13. Juni 2018 11:48:33
An: Manuel Scholian; India SS Escalations; Jelena Kalcuka; John Meerholz
Cc: ashwinee; Natalia Cabrera Castilla
Betreff: RE: 15401723 ; Broker DE ; Time to event: 4 day(s), 7 hours away ; Event name: Peru vs Denmark - Football World Cup 2018

Hi Manuel,

Does the seller keep any record of whats sent or any pictures – did he send on time?

Kind Regards

Nikita

From: Manuel Scholian
Sent: 13 June 2018 11:47
To: India SS Escalations <[email-masked]>; Jelena Kalcuka <[email-masked]>; John Meerholz <[email-masked]>; Nikita Griffin <[email-masked]>
Cc: ashwinee <[email-masked]>; Natalia Cabrera Castilla <[email-masked]>
Subject: AW: 15401723 ; Broker DE ; Time to event: 4 day(s), 7 hours away ; Event name: Peru vs Denmark - Football World Cup 2018

Hello John/Nikita

The final buyer reported that the envelope in the inside of the UPS envelope was already opened with a knife at the bottom. The outer envelope looked closed when it arrived. The original seller is [email-masked]<mailto:[email-masked]>

We did not receive empty envelope / wrong quantity cases with this seller so far.

Should we deem this as carrier fault and move to replacement? TID 15401723. Order value 1000 euros

The buyer says he received 2 out of 3 tickets.

Kind regards,
Manuel

________________________________

Von: India SS Escalations
Gesendet: Mittwoch, 13. Juni 2018 11:17:42
An: Jelena Kalcuka; India SS Escalations; Manuel Scholian
Cc: ashwinee; Natalia Cabrera Castilla
Betreff: RE: 15401723 ; Broker DE ; Time to event: 4 day(s), 7 hours away ; Event name: Peru vs Denmark - Football World Cup 2018

Assigned to Manuel

From: Jelena Kalcuka
Sent: 12 June 2018 10:55
To: India SS Escalations <[email-masked]<mailto:[email-masked]>>
Cc: ashwinee <[email-masked]<mailto:[email-masked]>>; Natalia Cabrera Castilla <[email-masked]<mailto:[email-masked]>>
Subject: Fw: 15401723 ; Broker DE ; Time to event: 4 day(s), 7 hours away ; Event name: Peru vs Denmark - Football World Cup 2018

Hi Guys,

Buyer received tickets and complains that 1 tickets is missing.  Purchased 3, received 2. Proof provided.

Please can you contact seller and check if he forgot to put another ticket.

Kind regards

Jelena Kalcuka

Outsourcing - India

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From: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Sent: 12 June 2018 10:16
To: Jelena Kalcuka
Cc: Natalia Cabrera Castilla
Subject: TID: 15401723 ; Broker DE ; Time to event: 4 day(s), 7 hours away ; Event name: Peru vs Denmark - Football World Cup 2018

Hi Jelena,

Buyer emailed claiming to have received 2 tickets instead of 3.

Buyer purchased 3 tickets & provided proof.

Can SS team contact Broker DE to investigate this case ?

Thank you,

Ashwinee