Subject: TID: 14934179 ; Broker: DE ; Event name: Finalist 1 vs Finalist 2 - Football World Cup 2018 ; Time to event: 40 day(s), 7 hours away
From: Brian Sexton <[email-masked]>
To: David Lee <[email-masked]>
Cc: ashwinee <[email-masked]>, Jenny Ortega <[email-masked]>
Date: Wed, 13 Jun 2018 11:51:21 +0000

Hi Dave,

Unsure of what to do here and this is a very high value order. Buyer paid 3,750.46 EUR.

Buyer claimed they received an empty envelope and they provide all the correct proof. Buyer confirmed that the envelope was not tampered with and it was sealed when they received it.

Seller also provided proof of purchase and took a photograph of him packing the envelope. Manuel checked the case with John and John advised we have to pay seller because they provided sufficient proof.

So, buyer provided sufficient proof of empty envelope. Seller provided sufficient proof of purchase and ticket being packed.

Do we have to replace this order?

Kind regards,
Brian