Subject: Re: TID : 17035725-LMS query
From: Ashwinee Latchayya <[email-masked]>
To: Vandana <[email-masked]>
Date: Wed, 13 Jun 2018 16:12:38 +0530 (IST)

Vandi, 

Please inform the buyer that it is his/her responsibility to collect the tickets at the allocated time. As he couldn't make it on time, we are under no obligation to refund her. 

You can use the information from the 'pick up instruction' email sent to the buyer and ammend if/where necesaary. 

Thank you, 
Ashwinee 

From: "Vandana" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 13 June, 2018 13:40:43 
Subject: TID : 17035725-LMS query 

Hi, 

Buyer query: 

We arrived at the Hotel to collect tickets, admittedly later than 12:30, which was pointed out to us at the Hotel, we had broken down on the motorway and were running lat, tickets had been left for other people to collect but our tickets were not there, We took all paperwork to the venue, but had to pay again and were advised that you would refund monies for tickets not received or left at the hotel to collect. 

Please refund and confirm when you have 

kindly check with lms team and let me know 

Vandana